Business Development Manager

Business Development Manager - South Africa (North American region)

Location: Hybrid in South Africa - 2 days a week in office for Cape Town based employees

Working hours: US Hours - 4pm - 12pm SAST
Budget: R480k - R575k per annum + commission

At Nivoda, we are passionate about empowering jewelry retailers and gemstone suppliers to thrive in today's dynamic market. As the leading B2B diamond and gemstone marketplace, we are dedicated to providing an exceptional platform that connects jewellery businesses of all sizes with the global diamond supply.

Our team of over 500 dedicated employees, many with a wealth of industry experience, have meticulously developed our award‑winning platform that addresses the unique challenges of the jewellery sector. With Nivoda, you can buy and sell diamonds securely, efficiently, hassle‑free, and at the most competitive prices.

The idea of Nivoda was inspired by the ongoing inefficiency of diamond trading. We set out to develop the solution to help businesses, regardless of their size or location, increase their sales and margins, whilst removing the operational burden of sourcing diamonds.

Our incredible sales team across EMEA, NAM and APAC is driving Nivoda’s mission to transform the luxury jewellery trade.

The buy‑side team connects jewellers worldwide with the inventory they need. Their market expertise and genuine partnerships fuel our global expansion – like December 2024’s remarkable 300% productivity surge.

If you thrive in a dynamic, ambitious sales environment and want to be part of our next chapter of growth, let’s talk.

At Nivoda, we are not just growing; we are scaling at an unprecedented pace, and we need world‑class talent to join us on this journey to 10‑figure GMV. As a Business Development Manager (BDM), you will be at the forefront of this growth, leading the charge in transforming potential into partnership and partnership into exponential growth. This role is not just about hitting targets;

it’s about redefining what’s possible in the world’s largest diamond marketplace.

Our core DNA: we start with the customer and seek to understand. You will be the architect of customer growth and success, guiding clients from their first interaction with Nivoda to becoming lifelong advocates of our platform. Your influence will span the entire customer lifecycle, ensuring that every touchpoint is an opportunity to deliver value and drive growth.

• Inspire and Onboard New Customers:
  Engage with high‑potential prospects, understanding their unique needs, and crafting compelling narratives that position Nivoda as their go‑to marketplace. Partner with SDRs to seamlessly transition leads into active buyers.
• Champion Customer Success:
  Serve as the trusted advisor to your clients, building deep, value‑driven relationships. You will be their strategic partner, anticipating their needs and proactively driving solutions that deliver unmatched ROI.
• Drive Strategic Growth:
  Identify and execute on opportunities to expand and deepen client engagement through up‑selling and cross‑selling initiatives. You will turn customer success into business growth, aligning Nivoda’s offerings with the evolving needs of our clients.
• Collaborative Excellence:
  Work hand‑in‑hand with SDRs, TAMs, and CS teams to ensure every customer journey is seamless and every handoff is flawless. You will be the linchpin that aligns efforts across teams, driving efficiency and maximizing customer satisfaction.
• Data‑Driven Performance:
  Leverage key metrics such as GMV, Active Buyers, First Purchases, Retention, Frequency, ARPU, and LTV to refine strategies, optimize performance, and contribute to the continuous improvement of our platform.
• Innovate for Impact:
  Actively collaborate with product teams, providing insightful customer feedback that drives innovation and positions Nivoda as the leader in the marketplace. You’ll be a catalyst for change, always pushing for better.

• Fluent in English
• A passion for high‑growth environments and a relentless drive to make things happen.
• Bachelor’s degree in…