Account Executive

Responsibilities

• Client Relationship Management
  • Build, and maintain, strong Client relationships
  • Understand client advertising objectives and requirements
  • Effectively communicate with clients, providing regular updates and addressing their needs
• Briefing and Project Management
  • Gather detailed client briefs and, together with the Head of DTP, interrogate and translate them into actionable briefs for the DTP studio, production, or FA department
  • Manage project timelines, ensuring deadlines are met and tasks are completed expediently, efficiently and excellently
  • Review creative deliverables to ensure alignment with client expectations and brand guidelines
  • Support DTP management by drafting effective and timely job briefs and amendments
  • Monitor and follow up on all outstanding briefs and debriefs from clients
  • Ensure all briefs are approved upfront; and that all necessary internal and external processes, checks and approvals are completed prior to the handover of approved artwork
• Communication and Collaboration
  • Collaborate effectively with internal teams across multiple departments, including creative, production, QA, DTP, traffic and FA to ensure optimal workflow and job actioning
  • Timeously communicate project status updates to clients and internal stakeholders
  • Foster a positive, inclusive and collaborative work environment
  • Participation and assistance within all necessary Status Meetings, general team meetings and handover meetings
  • Scheduling and arranging team meetings with all relevant parties, including the Head of DTP
  • Ensure you, as well as the team, are well prepared for all client meetings
  • Act as supporting point of contact for Clients in the absence of other team members
• Attention to Detail
  • Ensure accuracy and consistency across all output deliverables
  • Pay close attention to details, such as deadlines and client specifications
  • Proofread and edit all materials before sending to clients
• Problem‑Solving and Adaptability
  • Identify and resolve issues that may arise during campaign execution
  • Quickly elevate issues being managed, or those requiring senior intervention
  • Be adaptable and able to adjust to changing priorities and challenges
• Additional Responsibilities Include
  • Updating and maintaining status reports, ensuring the status of each element of every campaign is clearly understood
  • Provide regular updates to clients and internal stakeholders on the progress of campaigns
  • Maintain records of all client interactions, including meeting notes, emails, text messages, and phone calls
  • Ensure all DTP work is accurate and delivered within specified deadlines
  • Oversee the DTP process to ensure the final product meets the client’s brief and is delivered on time

• Diploma or degree in marketing, advertising, or a related field

• 2-3 years’ experience in a similar client service position within advertising or a similar industry

• MS Office (Word, Excel, PowerPoint)
• Workbook and/or RMS is an advantage
• Proactive work ethic and problem‑solving mindset is essential
• Exceptional time‑management skills
• Excellent administrative, communication and interpersonal skills
• Strong organizational and time management skills
• Proactive and results‑oriented approach
• Strong work ethic and commitment to delivering exceptional client service

• Team player with the ability to collaborate with broader teams
• Ability to remain calm in a fast‑paced environment
• Creative, enthusiastic out‑of‑the‑box thinker
• People‑focused, approachable, dependable, emotionally intelligent, empathetic and compassionate
• Proactive, accountable and resilient
• Deadline and solution driven
• Meticulous with excellent attention to detail
• Ambitious, with a desire to grow within the agency