Senior Sales & Operations Consultant

Senior Sales & Operations Consultant
Location: Cape Town (CPT)
Salary: R25,000 CTC

An established services business is seeking a Senior Sales & Operations Consultant to manage client bookings from quotation through to successful service delivery. This role requires a highly organised individual who can balance client-facing responsibilities with operational coordination, ensuring accuracy, service excellence, and smooth execution of complex bookings.

• Manage end-to-end bookings, ensuring all services are accurately capturedزن and executed
• Handle telephonic and email booking requests with speed and precision
• Prepare and issue quotes within agreed turnaround times
• Maintain accurate records of all client communication and bookings
• Coordinate with operational teams, drivers, and guides to ensure seamless delivery
• Prepare detailed operational documents with clear instructions for service delivery
• Ensure pre-payments are received where applicable
• Manage changes to bookings and communicate updates to relevant teams
• Participate in a rotating standby roster, including after-hours, weekends, and public holidays

• 5–10 years consulting experience within the tourism, transport, or service industry
• Strong verbal and written communication skills in English
• High level of computer literacy
• Professional telephonic and written communication skills
• Valid Code B driver's licence
• Own reliable transport

• Tertiary qualification in Tourism, Operations, or a related field
• Sales and client service experience
• Guiding or on-the-ground operational experience

• Excellent organisational and time-management skills
• Strong attention to detail
• Ability to multitask and work accurately under pressure
• Client-focused mindset
• Strong problem-solving ability
• Confident interpersonal and coordination skills