Rental Admin Assistant Job Cape Town area,South Africa,Administrative/Clerical

IGrow Wealth Investments, South Africa’s #1 Property Investment Company, is seeking a detail-oriented and highly organised Rental Admin Assistant to join our team in Durbanville, Cape Town .

As a Rental Admin Assistant, you will be responsible for ensuring that all tenant and owner files are complete, accurately named, and correctly captured across shared drives and systems. You will manage vetting workflows and maintain accurate onboarding and rental administration data.

To qualify for this position, you need:

Matric.
Minimum 2 years experience in a similar role.
Property Administration experience.
Experience with Pay Prop, TPN and Rent Guard systems.

Duties and Responsibilities:

Applications & Vetting:

Receive, check, and triage tenant applications (signed forms, IDs, bank statements, payslips, PoA, SARS number).
Run TPN checks and complete Rent Guard checklist.
Submit for rental insurance and track outcomes.
Flag declined or high-risk applications to management with a short risk note.

Document Control:

Save and correctly name all tenant and owner documents.
Maintain accurate folder structures.
Upload all required documents to Pay Prop and the internal shared drive.

Data Capture:

Update the onboarding sheet with registrations, tenant details, unit numbers, contacts information, and lease start/end dates.

Inbox & Follow-ups:

Monitor the onboarding inbox for new applications and owner documentation.
Send reminders for outstanding items.
Diarise and log all follow-ups.

Comms & Reporting:

Send standard welcome packs to new tenants (forms + contact information).
Maintain and update weekly onboarding progress reports, including registered, tenanted, pending, arrears/missing documentation.

If you do not receive feedback within two weeks of submitting your application, please consider your application unsuccessful.

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