WFM Scheduler Onsite
Job in
Cape Town, 7100, South Africa
Listed on 2026-01-23
Listing for:
EXL
Full Time
position Listed on 2026-01-23
Job specializations:
-
Administrative/Clerical
Job Description & How to Apply Below
A leading data analytics company in Cape Town seeks a Workforce Management professional to manage staffing models and create schedules. Candidates should have a minimum of 2 years experience in workforce management within an inbound call center. Key responsibilities include managing scheduling processes, balancing staffing needs with operational goals, and maintaining staff plans. Strong skills in Microsoft Excel and relevant scheduling tools are essential.
The role offers an opportunity to enhance operational efficiency and meet service levels.
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