Assistant Administration Officer: Helpdesk and Complaints

The Department of Public Works invites suitably qualified candidates to apply for the position of Assistant Administration Officer:
Helpdesk and Complaints at its Cape Town Regional Office
. This opportunity is ideal for candidates with strong administrative, communication, and data-handling skills who thrive in a fast-paced service delivery environment.

Closing date for applications: 30 January 2026

: 2026/13
Salary: R228,321 per annum
Location:
Cape Town Regional Office

To be considered for this role, applicants must meet the following criteria:

• Senior Certificate / Grade 12 / Matric
• A tertiary qualification will be an added advantage
• Computer literacy, with strong skills in MS Excel and MS Word
• Good verbal and written communication skills
• Ability to analyse information and convert data into usable statistics
• Strong administrative and organisational skills
• Ability to work under pressure and meet deadlines
• Basic understanding of the built environment and project management principles
• Typing skills will be an added advantage

The successful candidate will be responsible for the following duties:

• Liaising with internal clients and national client departments regarding queries, follow-ups, and feedback
• Assisting with the consolidation of monthly and quarterly reports
• Performing general office administration, including filing, memorandum drafting, and letter writing
• Collecting and compiling inputs to resolve audit queries
• Registering OW 415 forms for day-to-day maintenance services and service contracts
• Updating, managing, and filing records for maintenance services and service contracts
• Following up on outstanding cases to ensure queries are resolved and service delivery is maintained
• Updating and administering daily maintenance spreadsheets for internal and external distribution
• Providing regular feedback to the National Call Centre on the status of complaints
• Arranging and attending meetings with both internal and external stakeholders
• Carrying out general administrative support functions as required

For more information regarding this post, please contact:
Mr R Majal
Tel:

Applications must be submitted to the Cape Town Regional Office using one of the following methods:

• Postal Address:
  The Regional Manager
  Department of Public Works
  Private Bag X9027
  Cape Town, 8000