Executive Assistant - Talent Pool Job Cape Town area,South Africa,Administrative/Clerical

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a highly organized, proactive, and discreet Executive Assistant to provide exceptional support to senior leadership. This role requires a dynamic individual who can manage a fast-paced and complex schedule while handling a wide range of administrative, logistical, and operational tasks. The ideal candidate will have strong project management skills, exercise sound judgment in managing sensitive information, and demonstrate the ability to prioritize and execute tasks efficiently and independently.

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone. Flexibility to work any day between Monday and Sunday.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

Managing a complicated and busy schedule

Performing planning, logistics and operations work

Provide comprehensive administrative support

Coordinate individual and group travel

Handle confidential and sensitive information with appropriate judgement and discretion

Providing administrative support in a variety of capacities including data entry, assisting with the completion of assigned projects, event/meeting planning, filing, mail handling and processing of letters/correspondence

Organize meetings, summits from start to finish

Phone call screening, correspondence and document preparation, bill payment, record keeping

Create and maintain personal action items, to-do list, and follow up and follow through pro-actively maintaining and providing status updates

Be comfortable with Chief of Staff level duties and/or Project Management

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated and dedicated.

Grade 12

Diploma or certification in a relevant field required.

Proven experience as an Executive Assistant or Personal Assistant (within a BPO preferred)

Excellent command of English

Knowledge of office management systems and procedures

Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

Excellent time management skills and the ability to prioritize work.

Attention to detail and problem-solving skills.

Excellent written and verbal communication skills

Strong organizational skills with the ability to multi-task

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives…


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