Booking Sales Administration Assistant; Tourism

Cape Town, Western Cape, South Africa

Our client is a leader in luxury travel in South Africa providing curated, immersive and memorable experiences. They provide an insider's map to unforgettable private experiences exploring food, wine, and hidden gems of the most dynamic local destinations. Their accredited and experienced guides ensure an unforgettable journey, immersing clients in the richness of South Africa's landscapes and local culture. Providing personalized itineraries, a shared expertise in the country's history, wildlife and breathtaking destinations, will exceed expectations.

Role Overview:

Our client is seeking a motivated and detail-oriented Booking/ Sales Administration Assistant to join their dynamic team in Cape Town. This hybrid role will support their Guest Experience Designers by managing various administrative tasks essential for the smooth operation of their luxury travel services.

Job Type: Full Time/Permanent

Workplace
:
Hybrid

Requirements

• Strong organisational skills with meticulous attention to detail.
• Proactive and confident approach to tasks.
• Proficient in Microsoft Office, with a solid understanding of Excel.
• Excellent written communication skills for crafting clear and professional emails.
• A diploma/ degree in Hospitality and Tourism or a related field is required.
• Strong verbal communication skills and ability to comprehend information effectively.

Responsibilities

• Assist the Guest Experience Designers with a variety of administrative duties.
• Prepare detailed itineraries for confirmed bookings, ensuring all tour stops align with quoted information.
• Coordinate restaurant reservations and site visit bookings as required.
• Process payments for bookings and communicate details effectively to the accounts team.
• Create and send reconfirmation emails to agents, ensuring clear communication.
• Distribute itineraries and relevant information to guides at least one week prior to tours.
• Provide on-call support during tours, particularly on alternating weekends.
• Maintain open communication with guides during tours to facilitate smooth operations.
• Assist with additional administrative tasks as needed to support the team.
• Maintain accurate records of bookings and payments for reporting purposes.
• Help develop and implement administrative processes to enhance efficiency.
• Conduct research to identify new vendor partnerships and tour opportunities.
• Opportunities to immerse yourself in the world of luxury travel.
• Supportive, encouraging, and kind work environment.
• Hybrid working model with access to co-working office space.
• Growth potential within an exciting and expanding industry.