QA Review & Submission Agent - Back Office

Overview

We are seeking a top-performing QA Review and Submissions Agent to join our Back Office team. This is not a simple administrative role as it requires an individual with an exceptional eye for detail, uncompromising accuracy, and the ability to manage high-stakes documentation under pressure.

Our Back Office consists of two divisions:

As part of the Review & Submissions team, you will effectively act as a compliance gatekeeper: building submission-ready client files, ensuring zero errors, and meeting strict deadlines.

• Conduct line-by-line checks of client documents and forms to guarantee total accuracy.
• Assemble complete client profiles and ensure they meet strict quality and compliance requirements.
• Identify gaps, errors, and risks in files and resolve them with urgency and precision.
• Operate under tight deadlines without sacrificing accuracy.
• Manage multiple submissions simultaneously while maintaining control of every detail.
• Collaborate with senior specialists to refine files before final submission.
• Safeguard sensitive information and ensure it is handled with absolute confidentiality.

• Proven track record in compliance, legal, regulatory, or other high-stakes documentation environments.
• Exceptional Attention to Detail: the ability to meticulously review documents and identify discrepancies or missing information.
• Strong critical thinking and problem-solving skills to detect and resolve file issues quickly.
• Highly organized, with the ability to manage large volumes of information methodically.
• Demonstrated ability to work with precision under pressure.
• Strong written communication skills, capable of producing clear and error-free documentation.
• Multilingual Abilities:
  Fluency in Spanish and/or French is an advantage but not required.
• Organizational
  
  Skills:
  
  exceptional ability to manage multiple cases at once, prioritize tasks, and meet deadlines.
• Tech Proficiency:
  Advanced skills in Microsoft Office, CRM platforms, and Google Drive for document management and communication.
• Professionalism & Initiative:
  Mature, career-oriented with the drive to take initiative and work independently.
• Clear criminal record.

• A competitive salary package aligned with your skills, experience, and industry standards.
• Attractive commission opportunities, with significant potential earnings for good performance.
• A supportive and inclusive working environment where collaboration and innovation are encouraged.
• Opportunities for professional growth and career development.
• A culture that values work–life balance and employee well-being.
• Being part of a dynamic, purpose-driven team with a shared vision for success.