Debtors Clerk - Retail

The primary responsibility of this position is to process invoices & returns, perform reconciliations, collect due & overdue debt plus follow up on queries.

• Process incoming payments promptly and accurately
• Generate and send out invoices to customers
• Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted
• Monitor customer accounts for delayed or missed payments

• Communicate with customers via phone, email, and in-person to resolve billing queries and discrepancies
• Provide timely and accurate responses to customer inquiries regarding their accounts

• Follow up on overdue invoices and payments
• Implement and manage payment plans for customers with overdue balances
• Escalate collection issues to the relevant manager or department

• Maintain accurate and up-to-date records of all accounts receivable transactions
• Prepare regular reports on accounts receivable status, including aging reports

• Ensure compliance with company policies and relevant accounting regulations.
• Facilitate new credit approvals / increase in existing limits

• Assist with month-end and year-end closing processes, including account reconciliations and audit preparations
• Collaborate with the finance team to ensure timely and accurate financial reporting

• Participate in safety forums and attend relevant training/programmes
• Report all safety incidents to the relevant people
• Comply with safety policies and procedures
• Wear protective clothing (where applicable) at all times

• Grade 12, coupled with relevant tertiary qualification
• Working knowledge of SAP, recommended
• A minimum of 2 years relevant working experience essential
• Working experience related to a retail environment recommended
• Proficiency in Microsoft Office, particularly Excel.

• Self-driven and motivated
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Problem-solving skills
• Ability to handle sensitive and confidential information
• Strong customer service orientation
• May require occasional extended hours during peak periods such as month-end and year-end closing