Patient Access Rep Varies​/Rotating

Overview

The Patient Access Representative is often the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.

The role requires ensuring the most accurate patient data is obtained and populated into the patient record, with attention to detail and knowledge of insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Mercy Hospital Southeast
1701 Lacey Street
Cape Girardeau, MO 63701

Full-Time (40-hours per week)
Shift: Varies/Rotating

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computer systems; ability to use a 10-key calculator and computer keyboard.

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.