Residential Installation & Service Technician

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Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people who bring cutting‑edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

Responsible for broadband installation and troubleshooting activities for voice, video, and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry‑level position, with an increasing degree of proficiency and decreasing degree of on‑site supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements.

Works on straightforward tasks using established procedures.

• Perform installations and changes of service while adhering to company procedures and safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC) requirements and local ordinances to provide or remove services to the customer. Complete all customer interactions as required.
• Perform service calls, troubleshoot the drop from the tap to the customer’s equipment, assess and design basic home networks using appropriate technology based on customer needs (coaxial cable, Ethernet, Wi‑Fi, and Multimedia over Coax Alliance MoCA).
• Complete associated record keeping in a timely manner to ensure all details of the work are recorded for entry in the customer’s account.
• Determine acceptability of service by reviewing and confirming quality of service based on applicable tests and adjust or fix service to provide the best possible service for the customer.
• In support of Wi‑Fi installation and trouble calls, determine appropriate placement of devices and design of the Wi‑Fi network in the home, taking into consideration Wi‑Fi channels, co‑channel interference and channel utilization. Determine appropriate use of device options and provide advanced customer education to set appropriate expectations.
• Communicate, engage and provide customer with education on products and services, which may include materials regarding channel line‑up, applications, use of services and equipment, consumer devices and company policies as they relate to the customer.
• Clean, maintain and stock vehicle and equipment to be prepared to perform required duties. Report need for vehicle repair or service when required and/or prescribed. Report any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate.
• Reconcile with warehouse regarding issued CPE (customer premise equipment).
• Properly operate and maintain installation tools, technology and equipment such as hand tools, light power tools, meters, or ladders.
• Demonstrate the ability to navigate digital tools including work order management and digital diagnostics.
• Obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements where applicable.
• Use sound judgment in decision‑making, problem‑solving, project management and readily accept ownership of personal decisions, behavior and/or actions regardless of the outcome to perform installation and service of products.
• Perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (e.g., 18 to 26 feet), as determined by the system’s requirements.
• Manipulate objects such as pens, keyboards, mice, connectors, fasteners, wire and use hand tools.
• Li…