Retail Sales Associate

Capital Pawn is seeking a Full-Time Retail Sales Associate (role 3263) to join our pawn store locations nationwide. This position offers an hourly wage of $14.00 to $17.00 per hour plus commission on transactions, with the potential to earn up to 8% commission on transactions.

We are seeking entry-level, full-time sales associates. The Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers to process sales, loans, and other transactions, and supports customer inquiries and problem resolution. The role includes working with a wide variety of merchandise including tools, electronics, jewelry, and in some locations firearms (FFL). The successful candidate will work with the staff to provide excellent customer service on both lending and retail sides of the business, with pay consisting of hourly wages plus commission based on productivity, with the exact pay depending on location, qualifications, and experience.

• Greets and interacts with customers to develop rapport and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions according to policies, procedures, practices, and regulatory requirements.
• Handles cash and negotiable items according to policies and procedures.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect and using effective communication tools.
• Partners with employees to create a positive and memorable customer experience.
• Completes required training successfully.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, walking, etc.) in accordance with federal, state, and local law.
• Ability to work with firearms and to become firearms certified.
• May be asked to assist customers outside the building or retrieve products stored in exterior areas.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Must be able to work at multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply!

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access available to all employees on the second day of employment. Access to withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after six months of active, full-time service; an additional week after one year; two weeks on each anniversary thereafter; 120 hours after five years.
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
• Employee discounts are available on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full-time employees who meet minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2-8% commission based on the gross profit of their personal performance. Applicants will receive more details about the commission plan during the interview process.

Note:

The information contained in this description is not guaranteed to be an all-inclusive list of duties and responsibilities. Management may assign duties and responsibilities at any time. Duties and responsibilities may change due to reasonable accommodation or other reasons.

Pay rates will not be below any applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any…