State Veterans' Service Officer

Overview

STATE VETERANS' SERVICE OFFICER -

Date:
Jan 30, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 869389

Working Title:

STATE VETERANS' SERVICE OFFICER -

Excellent retirement package and optional deferred compensation plan. Health, vision, dental, disability, and other supplemental insurance available at reasonable premium rates. Paid vacation and sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester). Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.)

to your application.

• Applicant must have served as a member of the Armed Forces of the United States and separated from such service with an honorable discharge.
• A DD-214 member copy 4 or comparable document MUST accompany your application.
• Must have a valid Florida driver's license.
• Must have the ability and willingness to deal effectively and professionally at all times with diverse individuals.
• Excellent interpersonal skills: ability to work effectively with others.
• Effective Team Player.
• Strong organization skills and ability to multi-task.
• Successful completion of the due diligence process, to include but not limited to, a Level II background check and drug screen.

• Three (3) years’ employment experience as a Veterans Service Officer or comparable title / experience counseling and handling veterans' affairs.
• A Bachelor's degree from an accredited college or university. E-7 or above rank may substitute for the required education. Direct experience may substitute for the degree requirement on a year for year basis.
• Proficiency in Microsoft Office Suite:
  Word, Excel, and Outlook.
• Proficiency in web-based applications and specialized internet research.
• Experience with FDVA Vetra-Spec and VA VMBS program applications.

• The incumbent will be assigned to the Bureau of Field Services, Lee County VA Healthcare Center, in Cape Coral, Lee County.
• The primary responsibility of the incumbents in the positions allocated to this class is to perform administrative and professional duties required to work within the medical clinic and veteran center as needed, interviewing veterans and family members, preparing and submitting claims for benefits to the U.S. Department of Veterans' Affairs. This task will be accomplished using established policies and procedures to ensure that all phases of assigned duties are covered.
• Advocate with purpose and passion for Florida veterans and link them to superior services, benefits and support. Meet, interview, counsel, using VA Data systems and obtain information in order to prepare and submit claims for any / all federal and state benefits that each client may be entitled to receive. Assist in preparing and perfecting appeals, provide representation at fee basis, hardship eligibility hearings, request for waivers of federal entitlements, military discharge review hearings or Regional Office VA hearings as required.
• Review and interpret VA laws, rules and regulations affecting veteran’s entitlements in applying for federal and state veterans’ benefits. Respond to telephonic or written inquiries from citizens, veterans, dependents, Post, Chapter, County, and State Veterans' Service officers with accurate and complete information. Provide accurate and current information relative to problems with the administration of benefits with the local agency of jurisdiction, process daily incoming mail and correspondence.
  
  Complete forms and documents utilizing the Department's Systems. This includes entering all clients’ information into the computer database. If working in a medical center or hospital, visit each new admission to the medical center at the request of the veteran or health care provider within 48 hours of the request.
• Assist all accredited organizations, state, county or others in obtaining medical information necessary to support claims for benefits. Maintain rapport and liaison with VA outpatient staff regarding…