New Business Account Manager

* Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Curious? Join the Insite Journey!

Full-Time, In Office, Minimal Travel

401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations!

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets:
Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

As a New Business Account Manager, you will drive growth and strengthen client relationships through a consultative and solution-focused approach. You will act as a trusted advisor, combining business insight, empathy, and adaptability to create meaningful client partnerships. This role requires strong communication, strategic thinking, and a deep understanding of how contact centers deliver value. Success in this role is measured by your ability to grow accounts through trust, insight, and measurable impact.

• Develop and maintain long-term client relationships that promote retention, satisfaction and growth
• Identify opportunities for expansion through consultative conversations and data driven insights
• Build, manage, and execute strategic outreach and sales campaigns across multiple channels (phone, email, Linked In)
• Conduct prospect research, lead qualification, and opportunity assessments to drive new client acquisition
• Create and deliver professional, visually compelling presentations that connect client needs with Insite's solutions
• Demonstrate consistent follow‑up and proactive communication across all client interactions
• Maintain CRM accuracy and track performance metrics including pipeline activity and conversion rates
• Track retention and revenue performance to ensure growth and client satisfaction
• Stay current on industry trends, competitor landscape, and emerging CX solutions to proactively guide clients

• 3-5 years of experience in Account Management, Sales, or Client Relations with a proven ability to meet or exceed goals
• Expertise in CRM systems and pipeline management with a demonstrated ability to convert leads into clients
• Strong communication, presentation, and story telling skills that foster trust and connection
• Proven ability to balance multiple client priorities while maintaining strong follow‑through, accountability and attention to detail
• Entrepreneurial mindset with a drive for continuous improvement, curiosity, and learning agility grounded in humility
• Thrives in a fast‑paced, collaborative environment while maintaining professionalism and poise

• Knowledge of contact center operations, workforce management, and customer experience best practices
• Familiarity with consultative sales frameworks, solutions‑based selling, and proposal development
• Demonstrated ability to translate client challenges into actionable, data‑driven solutions
• Experience building consultative relationships that balance empathy with strategic insight

Equal Opportunity Employer M/F/D/V