District Pharmacy Coordinator

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

The District Performance Coordinator (DPC) plays a critical role in cultivating a culture of excellence in pharmacies across their market. The DPC is a critical support partner to the Pharmacy District Leader (DL, RX) and District Support Pharmacist Leader (DSPL), that brings forward insights to help improve Pharmacy district-level performance. As the key support to the DL, Rx, the DPC partners with the DSPL, Pharmacy Managers (PMs) and teams across the market to ensure that pharmacies are effectively staffed and scheduled, prepared for scheduled activities (vaccine clinics, inventories, remodels, pilots, rollouts, etc.),

compliant with regulatory guidelines, and embracing change and new ways of working.

• Managing Pharmacist scheduling and payroll for the district, including partnering with the DSPL regularly to ensure that District Support Pharmacists (DSPs) are scheduled appropriately to support pharmacy operations
• Managing Vaccine Clinic Scheduling for flu season including inputting clinics into the schedule ideally 3 weeks out, checking the scheduling tool daily as many clinics drop in with a week or less from the date they would like to host, revising pharmacist schedule to cover clinics and contacting each pharmacist who was moved with the goal of reducing and preventing client escalations.
  
  If a pharmacist secures additional clinics on their own, the DPC will assist in finding coverage for the schedule if PM or Staff Pharmacists cannot cover it themselves.
• Handling administrative activities (e.g., expenses, payroll, supply ordering, etc.)
• Pulling, formatting, and analyzing reporting to highlight district and individual pharmacy opportunities for DL, RX, DSPL and PMs
• Following up on outstanding issues (exception reporting, CRS audits, IT/service ticket escalations, etc.)
• Managing calendar and email requests for the DL, Rx while they are engaged in store visits
• Serving as "change champion" for the district, liaising with CSC partners to track and monitor progress on implementation of pilots and new program rollouts, while providing critical feedback to CSC project teams

• Set and maintain Pharmacist schedule for stores in the district, including holes list and shift coverage, DSP Pharmacist calendar, Pharmacist vacation approvals and coverage coordination, and sick call coverage. During flu season, input clinics into VCS, check the scheduling tool daily and move Pharmacists to cover clinics as needed. Track and submit Pharmacist payroll based on Pharmacist schedule and payroll processing schedule
• Support DL, RX administrative needs, as needed, including expense submission, store supply ordering, HR ticket submissions (if proxy/delegation granted in myHR), Temp Alert excursions, HR Audit, Pharmacy Manager vacation approvals, Pharmacist base change submissions, mileage submissions, IT and service channel ticket submissions/escalations, etc.
• Manage DL, RX calendar and inbox to ensure timely follow-up on all urgent matters, using judgment to independently address issues when possible, and escalate when needed. Review communications from CSC (Weekly myWork Communication) and Region Director to brief DL, RX on key priorities and upcoming milestones. Set up video conference support and other supports, as needed, for various district conference calls and meetings.
• Pull, manipulate, and analyze store- and district-level pharmacy reporting to help identify opportunities across the market. Complete district/region trackers, as required, and follow up with store teams on exception reporting, including training, mCC escalation management, etc.
• Support staffing for the district, as needed, including opening and maintaining STAR Source requisitions, screening candidates for exempt (RPh) and hourly (Rx Technicians) roles and attending career fairs/hiring events, as needed. Follow up on candidate progress and status with the Hiring Support Center.
• Travel the market, as needed, with the DL, RX or independently to support pharmacy operations and planned/unplanned events (e.g., remodels, inventories, program rollouts, etc.). Access RxConnect to support planned inventories and program rollouts, as needed. Serve as a champion for change, promoting new programs and services, and helping colleagues understand the importance of agility in driving positive outcomes.

• Able to regularly travel to 100% of the district's pharmacy locations and up to an…