Field Service Technician - Regional, Cleveland Territory

Field Service Technician - Regional, Cleveland Territory

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Cleveland Ohio Regional - Field Service Technician

Job Summary
The Cleveland, Ohio Regional Field Service Technician is responsible for providing on-site technical support, maintenance, repair services and installations for Minster stamping presses and coil line equipment. The technician serves as a key liaison between the customer and the company, delivering expert-level service. In addition to hands‑on work, the technician will be responsible for performing courtesy customer visits and interfacing closely with the regional Nidec Minster Sales Manager.

Ideal candidate would be located within two hours of Cleveland and be a resident of this region or willing to relocate to this region.

• Perform on‑site troubleshooting, repair, maintenance, installation & commissioning of Nidec Minster stamping presses and coil line systems; occasional work on non‑Minster equipment as well.
• Conduct equipment inspections with thorough documentation of findings.
• Partner with Regional Sales Managers to identify service opportunities and support aftermarket sales initiatives including training, OEM parts, equipment upgrades and service agreements with customers.
• Work flexible hours to support customer service needs.
• Build & maintain strong customer relationships through effective communication & reliable service delivery.
• Collaborate with technical support teams to resolve complex problems.
• Document in English, service activities, findings and recommended actions in detailed service reports accurately and professionally.
• Maintain company tools, service equipment and service vehicles in good working condition.

• Associate degree or technical certification in Industrial Maintenance, Mechatronics, Electrical Engineering, or equivalent military or industry experience.
• 3+ years of field service experience with mechanical, hydraulic and electrical systems.
• Prior experience with metal stamping presses and coil line equipment strongly preferred.
• Familiarity with Allen‑Bradley or Siemens PLCs, servo systems and HMI interfaces is a plus.

• Strong mechanical, electrical, lubrication, hydraulic & pneumatic troubleshooting skills.
• Ability to read and interpret schematics, blueprints and technical manuals.
• Proficiency with hand tools, diagnostic equipment and precision measuring instruments.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a professional demeanor.
• Ability to work independently and manage time effectively in the field.

• Valid driver’s license and willingness to travel in region ~75% and outside of region ~25%.
• Ability to lift 50 lbs. and work in industrial environments.

• Competitive salary with guaranteed 45 hours/week; additional overtime is common.
• Company‑provided service vehicle, specialty tools, uniform, cell phone and laptop.
• $75 daily per diem for domestic travel and $95 daily per diem for international travel; paid weekly.
• Ability to keep accumulated travel points for personal use.
• Excellent benefits including medical, dental, vision, life insurance, 401(k) with company match available first day of employment.
• 20 days of paid time off immediately upon hire.

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Information Technology

Industries: Machinery Manufacturing