Store Support, Customer Service Rep

Position

Purpose:

Store Support role at The Home Depot
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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Assist customers in-store and on the lot as needed
• Direct customers to store departments or merchandise
• Provide administrative services as required
• Engage with customers or vendors as needed and ensure accurate product order status
• Support cash management and program compliance as applicable
• Collaborate with other associates, vendors, and carriers to meet store objectives

• Detail-oriented with proven time management skills
• Ability to work with little to some supervision
• High level of integrity
• Ability to interact with customers, vendors, and carriers professionally

• Full-time

• Consumer Services

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