Field Team Lead- Mobile Maintenance

Description

Hill International Trucks, the Tri-State areas leading medium- and heavy-duty truck and trailer dealership, is looking for a Field Team Lead to oversee our Mobile Maintenance team. This role focuses on running an efficient, profitable department through strong leadership, customer service, and operational management.

What You'll Do:

* Ensure technicians' time is fully utilized and billed correctly.

* Set goals for the department and work toward meeting them.

* Maintain all required reports and service records.

* Lead weekly team meetings and manage daily schedules.

* Monitor department performance, productivity, and payroll.

* Oversee parts availability and follow up on orders.

* Review and approve repair orders and warranty submissions.

* Build strong customer relationships and encourage repeat business.

* Handle customer concerns and complete follow-up calls.

* Ensure compliance with safety, environmental, and warranty regulations.

* Recommend new tools, equipment, and staff training as needed.

* Maintain a safe, clean, and professional work environment.

* Represent the company professionally during customer visits and meetings.

Supervisory Duties:

* Responsible for managing both exempt and non-exempt staff.

Skills Needed:

* Strong reading, writing, and communication skills.

* Ability to present information clearly to team members and customers.

* Basic math skills (percentages, discounts, measurements, etc.).

* Strong problem-solving and reasoning abilities.

Schedule:

* Monday-Friday, 8:00 AM-5:00 PM

* Includes on-call evenings and weekends and some travel for customer visits or company events.

Benefits & Pay:

* Salary $50-60k+ bonuses, depending on experience

* Bonus and incentive programs

* 401(k) with 4% match

* Health, dental, and vision insurance

* Life insurance

* Short- and long-term disability

* Paid time off and holidays

* Career growth opportunities

Requirements

Qualifications:

* 2+ years as a Service Advisor or Service Manager (truck or automotive preferred)

* Strong communication and customer service skills

* Ability to multitask in a fast-paced environment

* Detail-oriented and organized

* Proficient with Microsoft Office and Windows systems

* High school diploma required

* Valid driver's license with clean record

* Must pass background check and drug test

Physical Requirements:

* Mostly seated work, with occasional bending or reaching.

* Ability to lift 5-20 lbs occasionally.

* Occasional exposure to engine fumes and loud noise.

* Must be able to perform detailed, accurate work.

* Overtime as needed (including on-call rotation).

Hill International Trucks (Or Other Entity Ford/Modern) is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors