IT System Administrator

Position Summary

Net Shaped Solutions, a PCC Company, is looking for an IT System Administrator.

Individual should have a strong understanding of technology, site security, and be comfortable working in an office and production floor environment.

This is an on-site role - with a team of two system administrators reporting directly to site GM and corporate IT leadership.

Notice:
We are International traffic in Arms Regulations (ITAR) Facility. In order to work here you must be a U.S. Person.

• Serve as escalation support for IT issues
• Troubleshoot and resolve internal hardware, software, and network issues
• Support Windows environment, including user profiles, permissions, and device configurations
• Diagnose issues related to VPN, remote access, printers, peripherals, and mobile devices
• Document & assess recurring issues and recommend long-term solutions

• Assist with administration and maintenance of servers, networks, and cloud-based systems – including upgrades, patches, and deployments
• Support Microsoft 365, Active Directory, ERP system, and related tools
• Monitor system performance and proactively address issues

• Support security (network & physical), access controls, and data protection requirements
• Assist with user access management and role-based permissions
• Follow IT security policies and escalate potential security incidents appropriately

• Document solutions, configurations, and procedures
• Use of Service Now ticketing program (or similar)
• Identify opportunities to improve IT processes and end-user support experience
• Provide support and guidance to other IT representatives in our organization

• Partner with vendors and third-party service providers, as needed
• Collaborate with cross-functional teams to support operations (Operations, Accounting, Logistics, etc.)

• Bachelor’s degree in Information Technology, Computer Science, or related field; (or equivalent experience)
• 2–3 years of business IT support experience
• Strong troubleshooting skills across hardware, software, and networking environments
• Familiarity with Microsoft Hyper V, Syte Line, Factory Track, PLM for Discrete, Solar Winds is considered beneficial; but not mandatory.
• Familiarity with SOX Compliance is beneficial