Help Desk Specialist

About Us:

Michigan Milk Producers Association is a dairy farmer owned cooperative and dairy processor. Founded in 1916, the MMPA serves dairy farmers in Michigan, Indiana, Ohio and Wisconsin. Quality milk and dairy products begin on the farm and continue through every step at Superior Dairy. Michigan Milk Producers Association's family dairy farmers take pride in producing wholesome, nutritious milk with care and integrity.

That commitment to quality carries forward as member milk is bottled and processed at Superior Dairy, MMPA's wholly owned subsidiary in Canton, Ohio. Founded in 1922, Superior Dairy honors its Great Lakes heritage while delivering trusted dairy products to customers in 44 states.

• Competitive salary
• Health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental health benefits
• Disability insurance
• Paid time off
• Employer-matched 401(k) retirement savings plan
• Personal and professional growth opportunities
• Employee appreciation events and recognition awards
• Employee wellness initiatives
• Employee feedback and suggestion forums

Provision, deploy, configure, and administer client devices, related hardware and software including laptops, PCs, monitors, tablets, iPhones, printers, conference room audio visual equipment, wireless and wired network troubleshooting, handheld scanners, and asset management of corporate devices. Perform Microsoft Windows security risk assessments, patch management, develop build standards, assist in the design of new client solutions and processes as the association expands or replaces its technology.

• Perform remote, onsite, phone and client-side user support
• Monitor trouble tickets and corporate incidents enterprise wide
• Maintain client software and hardware such as Windows 11, Office 365, printers and mobile devices
• Maintain inventory tracking for hardware and software
• Lift and carry computer equipment weighing up to 50 pounds and move equipment
• Perform maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office
  365)
• Provides support for mobile devices including configuration and email sync
• Provides technical support for network connectivity issues
• Assist in support and deployment of hardware to employees
• Troubleshoot issues via remote access tools

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Trade School Certificate, CompTIA, MCSA, MTA or Associate Degree in related field
• 2 years' experience in call center or service desk environment

• Operating Systems:
  Windows 11, Windows server 2022
• Office 365 Support
• Active Directory account management
• Multi-factor Authentication (Azure, Duo)
• End-user self-service tools
• Cloud application support
• Wireless and Wired LAN and Internet Support
• Effective troubleshooting and documentation skills
• Experience creating a customer knowledgebase
• May consider an equivalent combination of education and experience
• Collaborative communication approach
• Utilize sound judgment

• Committed to achieve our mission
• Individual with open and new ideas
• Drive change with a positive attitude
• Shows value for different opinions, shows flexibility to different opinions
• Willing to act in a changing environment
• Shows passion for growth and development within a team
• Knowledge of commonly used concepts, practices, and procedures within the IT field
• Additional knowledge in the following areas is preferred:
  Microsoft Windows Operating Systems & Microsoft Office suite, Mobile Devices (Zebra Scanners, Apple iOS, etc.)
• Strong hardware repair skills
• Working knowledge and troubleshooting skills associated with providing support in a professional corporate environment is preferred

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.

This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice.

MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve.

We are interested in every qualified candidate who is eligible to work in the United States.

MMPA is committed to…