Scheduler - Home Care

PURPOSE OF POSITION

Coordinate/assign visiting disciplines to patients including but not limited to: nursing, physical therapy, occupational therapy, speech language pathology, medical social services, dietician, and home health aides. Coordinates schedules between multiple providers and disciplines to assure optimal patient care, efficient utilization of services, and compliance with physician orders.

• Coordinates scheduling of homecare patients with assistance of Team Charge Nurse.
• Responsible for maintaining the team master schedule and visit verification.
• Updates direct care staff schedules weekly and as needed.
• Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, and documented.
• Notifies Team Charge Nurse of discrepancies between visits ordered, scheduled, and documented.
• Coordinates with Intake to schedule all patient admissions.
• Coordinates initial visits for internal multidisciplinary referrals.
• Works under the direction of the Team Charge Nurse to rearrange schedules in situations of call-offs, conflict or high utilization of service. Ensures prompt scheduling of emergent/as-needed visits as directed by the Team Charge Nurse.
• Assures timely completion of individual staff schedules within established time parameters.
• Accesses patient and provider schedules, authorizations, and physician orders to determine appropriate visit schedules under the direction of the Team Charge Nurse(s). Assures efficient use of staff by utilizing full-time staff prior to scheduling part-time and per diem staff.
• Ensures continuity of clinical field staff whenever possible.
• Coordinate, assign, and notify appropriate on-call staff and management of Weekend/Holiday schedule.
• Ensures effective communication and collaboration with office and field staff in order to foster continuity of care. Coordinates with the Team Charge Nurse to ensure the correct clinical staff is assigned based on the needs of the patients and within their scope of practice.
• Utilizes all applicable computerized system within the department.
• Communicates with Team Assistant to ensure visits are completed in correct sequence for re-certification and therapy functional assessments (TFAs).
• Assists in the coordination and scheduling of team conferences, staff meetings and in services.
• Maintains confidentiality with employee and company sensitive information.
• Acts as a liaison between patients and staff related to patient schedules.
• Consistently communicates with all patients, families, customers and other personnel in a professional, respectful and courteous manner.
• Performs payroll functions, alerts Team Charge Nurse and supervisors of potential overtime.
• Demonstrates flexibility in meeting the needs of the agency and responds positively to changes in workflow.
• Promotes teamwork by demonstrating willingness to assist others in meeting the needs of all individuals and collaborating effectively with the interdisciplinary team and other departments throughout the organization.
• Completes annual competency requirements.
• Consistently communicates requests, suggestions, concerns or problems to the appropriate personnel.
• Consistently completes assigned responsibilities in required time frame and accepts additional duties and responsibilities as requested by Unit Director.
• Consistently maintains a professional appearance.
• Participates in process improvement initiatives.
• Performs other duties as assigned.
• Maintains Aultman standards of confidentiality, including the HIPAA Privacy Rule.
• Creates and fosters a work environment that is consistent with the Mission, Vision and Values of the Aultman Health Foundation.
• Supports organizational strategic goals.
• Abides by the Aultman Code of Conduct at all times.

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified, and shall not be considered as a detailed description of all the work requirements that may be inherent to this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status.

• High school graduate with basic knowledge of the healthcare system with knowledge of common medical terminology
• Home care experience preferred, prior scheduling preferred
• Able to work independently and accurately with attention to detail
• Excellent interpersonal and oral/written/telephone communication skills; strong organizational and problem-solving skills; ability to stimulate new ideas
• Basic computer skills and typing skills

• Hours of operation with shifts as assigned including occasional overtime or scheduled as necessary.
• Subject to frequent interruptions and changes in priority of duties throughout the day.
• Sitting/standing/moving about during working hours (see attached Physical Requirements Addendum for details).

PURPOSE:

To identify specific functions job…