Canton Telecommunicator; 911 Dispatcher

Rate of pay at each step: (+$10 - $20/hour in benefits.)

• $23.76
• $25.37
• $26.96
• $28.78
• $31.60

Employment with the City of Canton comes with a full array of benefits. We offer comprehensive health insurance, paid vacations, paid holidays, a retirement plan, sick time, and personal holidays.

Applicants must apply at  Applicants MUST submit a valid photo  college transcripts (unofficial transcripts will be accepted) along with their application.

This is an open examination. To be eligible for the position under this examination, all applicants must be U.S. citizens or have a permanent resident card. Applicants must be a High School graduate or possess a G.E.D. and be at least 18 years of age.

Performs work involved with emergency and complaint calls directed to the Police, Fire, Water, and Street Divisions and dispatching from a communications center.

• Receives telephone calls from the public concerning emergency and non-emergency situations.
• Dispatches all appropriate safety and services personnel and equipment, by radio or phone as required.
• Maintains records, logs, forms and other materials.
• Disperses all non-related calls or non-emergency calls by providing caller with appropriate information or referral.
• Maintains working area, radio and telephone equipment as required.
• Assists in training new employees.
• Performs all necessary related duties as required or directed.

The responsibility of citizens' health, lives, safety and property protection is with the telecommunicator, which requires a specific and controlled performance behavior on the part of the communications center telecommunicator.

Relationships are typical with the general public or outside agencies on specialized matters that may include handling difficult relationships or solving minor difficulties.

Requires long periods of sitting, adjusting to changing shifts and days off, exposure to a stressful environment, including a windowless, no-smoking situation, and with minimal breaks.

Some knowledge of operation and services normally provided by police, fire, water and street departments. Basic knowledge of the community, including location of streets and highways, and important structures such as schools, hospitals and other major facilities. Working knowledge of office equipment and procedures. Working knowledge of business English, spelling, and punctuation. Skill in writing clearly, accurately, concisely, and with appropriate English grammar.

Skill in reading and understanding complex technical documents written in English such as laws, ordinances, procedures and training manuals, computer printouts, and public safety reports. Skill in observing, remembering, and recalling facts and details such as those contained in oral and written directives, radio communications, and telephone communications. Skill in communicating orally with people of various educational, ethnic, and social/cultural backgrounds.

Skill in organizing and analyzing a variety of information and applying selected knowledge, which will be learned after employment, in order to decide on an appropriate and reasonable course of action. Skill in exercising tact, self-restraint, judgment, and strategy in dealing with a variety of people in various emotional states. Skill in the use of a typewriter at a minimum of 40 words per minute, to transcribe hand‑written copy and/or simultaneous oral communications.

Basic map reading skills. The ability to deal tactfully and courteously with the public, agencies, and other employees. The ability to understand and follow oral and written instructions. The ability to accurately comprehend auditory inputs, particularly those inputs received via telephone and radio transmissions. The ability to utilize eyes, ears, fingers, arms, and/or torso in a mobile and coordinated manner.

The ability to gain knowledge of various communication and emergency response procedures. The ability to react immediately and precisely to sudden stimuli. The ability to perform duties under stress with speed and accuracy.…