Data Center Technician, Data Center Operations

Overview

Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Technician to join its expanding Infrastructure Operations team. The position will ensure overall availability and reliability to meet or exceed defined service levels for data center operations. This role includes computer hardware and network diagnostics, physical repair, installation of equipment, documentation, and providing innovative solutions inside the data center.

The team works in a 24/7 environment and on-call rotation may be required. The successful candidate must be able to work independently and in a team with strong prioritization, organizational, and communication skills.

The successful candidate must have the ability to obtain and maintain a Canadian Personnel Security Clearance to the required level, as a condition of employment. As set out in the Standard on security screening, the personnel security screening assesses an individual s reliability and loyalty to Canada. It involves:

• the collection of personal information from individuals, with their consent
• information from law enforcement, intelligence agencies and other sources

This process includes verifications based on the level required, conducted through Public Service and Procurement Canada (PSPC) and can include, but are not limited to:

• Verification of identity, citizenship, education, professional credentials, personal and professional references, credit check and/or criminal background check
• Individuals may also be required to provide additional information through a security questionnaire and/or in-person/telephone security interview at the request of/conducted by PSPC
• To obtain the requisite clearance within required timelines, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) consecutive months during that time

• Onsite coverage as a Team in shifts and/or weekly on-call
• Responding to high-severity events within SLAs
• Participate in Data Center power & cooling events
• Break-fix of servers and network devices
• Troubleshooting of network connections
• Coordinating and building relationships with various Data Center teams
• Interact with third party vendors & contractors
• Seeking out ways to improve yourself and the processes and systems with which you work
• Contribute to the development of other team members

Starting from your Day One, we provide an onboarding process and continuous training and growth opportunities. You will work independently and with your colleagues as you gain an understanding of data centers and be at the forefront of this transformational technology. There will be opportunities to expand within the team and the organization as AWS encourages all Amazonians to exceed the expectations of our customers.

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain.

You ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You ll collaborate with people across AWS to deliver high safety and security standards while providing scalable capacity at low cost. We value diverse experiences and encourage candidates to apply even if not all preferred qualifications are met.

AWS promotes an inclusive culture and ongoing mentorship and career growth opportunities.

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding, please visit amazon.jobs/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Amazon is a total compensation company; additional earnings may include shift differentials, overtime pay, and performance bonuses where applicable. Final pay rate will be based on factors including shift selection, location, and experience. In addition, Amazon offers basic life & AD&D insurance, paid time off, and other resources to improve health and well-being.

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