Data Center Manager; Night Shift

Job Overview

Manage a team that maintains cloud infrastructure for global data center operations. AWS is looking for technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Center Operations to the next level. The successful candidate will create and devise strategies, mentor people at all levels, sponsor projects, and propose technical solutions. The role involves leading teams in hardware and network diagnostics, physical repair, and participation in an on-call rotation.

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team of data center operation professionals across different locations.
• Develop career paths for employees and update internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective day‑to‑day data center operations, including queue management, 24/7 shift arrangement, and hardware logistics.
• Fast‑learn or act as the subject‑matter expert in all aspects of data center operations.
• Ensure all operational KPIs and metrics are measured and met.
• Inspire and guide improvement in team processes, technology innovation, and automation.
• Manage large‑scale events (outages) and act as the call leader.
• Improve workflows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain the on‑call schedule, coordinating absences and vacations.
• Be passionate about the quality and quantity of services provided, continuously improving customer experience.
• Support data centers in various operational stages; travel may be required for training until the assigned facility becomes fully operational.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Candidates must be able to travel over 50 miles or commute under 50 miles to active data center sites as required.

• 4+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics, or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on‑call support for data center facilities, mission critical plants, or production facilities.

• 2+ years of computer hardware experience, including troubleshooting and repairing.
• Experience in technical writing in a relevant field.
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or CND (Certified Network Defender).
• Experience with system management tools and client/server environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is $78,400.00 – $ USD annually. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at (Use the "Apply for this Job" box below)..