Data Centre Linux & HW Engineer, India, Data Center Operations

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We keep the cloud running, supporting data centers and all servers, storage, networking, power, and cooling equipment to ensure continual access to customer innovations. We work on challenging problems with thousands of variables affecting the supply chain and seek talented people to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver high safety and security standards while providing capacity at the lowest possible cost. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Data Center Operations designs, installs, and maintains the world’s largest Cloud Computing Infrastructure. We are looking for a Data Centre Operation Technician at Amazon Data Services India Private Limited (ADSIPL) with a passion for technology to help expand AWS Cloud offerings in India. The location for this job may be discussed, with opportunities in several India locations. This role involves working in large-scale high-density data centers.

• You work as part of the Operations team, maintaining and upkeeping data center infrastructure.
• Your responsibilities include server rack installation, hardware break-fix on various components, troubleshooting network issues, and responding to emergent situations affecting operational stability.
• You may be the primary contact point for internal customers (e.g., Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers, among others).
• You will work and meet SLAs against assigned trouble tickets via a directed workflow, serving as the first-line touch point for hardware troubleshooting and technical issues.
• You perform on-call duties and participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• You possess knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge.
• You contribute to documentation on technical issues through root cause analysis and participate in process improvement initiatives relevant to the data center environment.
• More experienced technicians may assist in training less experienced members of the team.

• This position has a physical component requiring the ability to lift and rack equipment up to 20 kg; it may require working in cramped spaces or elevated locations while adhering to health and safety guidelines.
• This role involves covering 24x7 shift rotation.

Basic Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate. AWS values diverse experiences and inclusion, and we encourage candidates to apply even if they do not meet all preferred qualifications.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.