IT Support SpecialistII

IT Support Specialist II

Join to apply for the IT Support Specialist II role at Organogenesis
. Organogenesis is a leading regenerative medicine company in the advanced and acute wound care space. We offer professionals the opportunity to grow and empower healing through innovative skin substitute and regenerative medicine solutions.

About the Role

• Provide excellent customer support: respond promptly to phone calls and emails with a friendly, professional attitude.
• Continuously learn and solve problems: stay updated on industry trends, leverage resources and collaborate with IT team members.
• Setup and maintain workstations: configure and upgrade workstations and laptops for employees and install peripheral equipment.
• On‑site support: handle hardware or software issues that require physical presence.
• Support remote workforce: assist remote employees with technical issues and ensure they have needed tools.
• Proactive issue prevention: identify potential problems, recommend preventive measures, and participate in the troubleshooting team for incidents.
• Track and manage support requests: use the Organogenesis Support Portal to log, track, and update the status of all requests; ensure timely resolution and follow‑up.
• Collaborate on IT projects: work with team members on assigned projects and provide knowledge articles for other support tiers.
• Database entry: maintain an accurate asset inventory database.
• Security tools: use security tools to secure company‑owned hardware.

What You Need to Achieve It

• High school diploma or equivalency required; associate degree or higher preferred.
• Minimum of 3-5 years of related experience in a similar support role.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced environment with strict deadlines.
• Technical proficiency with Windows 7/10/11, Active Directory, Azure portal, Office 365 portal, and Endpoint Manager.
• Strong analytical, problem‑solving, and conceptual skills with ownership of technical tasks.
• Proven subject‑matter expertise in a relevant support area.
• Appropriate IT industry certifications.
• Strong troubleshooting and technical support experience.
• Understanding of and ability to resolve complex technical issues.
• Follow processes, procedures, and work instructions consistently.
• Physical ability to lift at least 50 lb.
• Travel to local locations near Canton, MA as required.

Compensation

The anticipated hourly rate for this role is $27.75 – $28.85 /hr, reflecting market data for similarly‑sized life science companies. Base salary is part of a comprehensive rewards package that includes potential merit increases, a 401(k) plan with employer match, medical, dental, vision, education assistance, life and disability insurance, and state‑ and federal‑law‑compliant leave. Paid vacation, company holidays, and sick time are also provided.

Benefits

• 401(k) with generous employer match and immediate vesting.
• Comprehensive medical, dental, and vision coverage effective day one.
• Flexible Spending Account (medical or dependent care) or Health Savings Account.
• Company‑paid short‑, long‑term, and life insurance, plus voluntary options.
• Paid maternity and parental leave for all new parents.
• Adoption benefits.
• Education Assistance Policy – $5,000 per year.
• Wellness program with mental health training, mindfulness, stress reduction, onsite flu shots, and more.
• Employee Assistance Program.
• Generous paid time off: vacation, floating holidays, sick days, and company holidays.
• Free parking with electric charging stations (Canton and La Jolla).
• Retail discounts (BJs Wholesale, Dell, Sullivan Tire, Sprint).

Equal Opportunity Statement

We are an equal‑opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, genetic information, or any other characteristic protected by law.

We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.