IT Manager

Regional IT Manager – Infrastructure & Operations Hybrid | Southeastern Massachusetts | Northeast Travel A national, publicly traded company with 15,000+ employees is hiring a Regional IT Manager to backfill a recent internal promotion to Director of IT. This is a full-time, direct-hire leadership role with strong visibility, growth opportunity, and long-term stability. This role oversees regional IT operations across the Northeast and combines people leadership, infrastructure oversight, and project management in a fast-paced enterprise environment.

Why This Role Backfill due to internal promotion (strong promote-from-within culture) High-impact leadership role with a large national organization Competitive base salary, strong bonus potential, and excellent benefits Opportunity to shape and grow a regional IT team What You’ll Do Lead and manage a regional IT support organization Oversee approximately 20 direct reports (Tier 1 & Tier 2 IT Support Engineers) Mentor, develop, and coach team members (including performance management and hiring decisions) Build out team structure over time, including Team Leads and Supervisors Serve as a senior escalation point (Tier
3) during initial team growth Manage and support IT infrastructure projects and initiatives Partner with business and IT leadership across the organization What We’re Looking For Proven people management experience in an IT environment Strong background in IT Infrastructure and Operations Experience leading service desk, desktop support, or regional IT teams Hands-on technical foundation (Windows environments, infrastructure concepts, enterprise IT) Excellent mentoring, coaching, and leadership skills Ability to travel across the Northeast region as needed (more travel initially) Work Environment Hybrid role based in Southeastern Massachusetts Regional travel required to build relationships and support teams Employment Details Full-time, direct hire Must be authorized to work in the U.S. as a W2 employee No visa sponsorship No C2C, contract, or third-party candidates Apply now or email your resume directly to Mike All qualified candidates will be contacted.