Shipping and Receiving Clerk

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.

• We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families.
• We are FOR providing practical and affordable products designed for those we serve.
• We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance.
• We are FOR providing a personalized customer experience to our policyholders and producers.
• We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do.

We do our best to:

• Demonstrate a desire to assist
• Listen for understanding and respond empathetically
• Explain things in a manner that is easy to understand
• Be knowledgeable students of our business
• Take full ownership to resolve questions and issues
• Be professional, polite and courteous
• Leave our customers and associates “better than where we found them”

The Shipping and Receiving Clerk reports directly to the Manager of General Services. This role is responsible for end-to-end handling of inbound and outbound shipments, receiving and inventory support, and daily mailroom operations. This role ensures timely, accurate movement of materials and mail, maintains clear documentation, and provides excellent internal customer service to cross‑functional teams.
This role is required to be on-site 5 days a week.

• Processes all deliveries for Boston Mutual
• Fulfill Customer orders to include printed materials and promotional item requests and ship using UPS World Ship.
• Escort shredding service representatives throughout the building to access and empty secure shredding bins, ensuring compliance with confidentiality and security protocols.
• Receive, process, and store paper deliveries in designated storage areas, ensuring accurate inventory tracking and proper handling
• Collect cardboard from designated areas throughout the building, break it down, and place it in the appropriate cardboard recycling dumpster.
• Transport the company van to the dealership for routine maintenance, repairs, and annual inspections
• Pick up and drop off mail at the local post office twice daily
• Assist with the collection of mail, including policies from the policy room, ensuring accurate and timely delivery to the appropriate departments.
• Assist with sorting and delivering incoming mail throughout the building, ensuring timely and accurate distribution to all departments and recipients.
• Assist with hand‑stuffing envelopes for mailings, ensuring accuracy and timely completion of bulk or special mail projects.

Education: High School Diploma or GED required.

Experience: 2 years of office support and/or shipping/receiving/mailroom experience required.

Knowledge Requirements:

• Ability to task switch as required is a must.
• Ability to listen to and follow direction.
• Ability to lift up to 60 lbs.
• Excellent communication, interpersonal and customer service skills.
• Knowledge of Microsoft Office, UPS Worldship and Pitney Bowes.

Certifications/ Licensures: Current valid driver’s license in good standing required.

At our Canton location, most employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week.

Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug‑free workplace.