Smart Buildings Service Coordinator​/Dispatcher

Overview

Here at Siemens, we take pride in enabling sustainable progress through technology. We empower customers by combining the real and digital worlds to improve how we live, work, and move today and for the next generation. We believe our people are the key to business success and strive to put them first. Our global, diverse team supports you and challenges you to grow.

Our Smart Buildings create efficient, safe, adaptable, and responsible environments. We aim to create perfect places that improve people’s lives.

Transform the everyday with us!

Our Service Coordinators coordinate the delivery of onsite and remote service activities for customers from the initial demand creation through delivery and close-out. You will ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.

This is a hybrid remote/in-office position. 3 days in office and 2 days remote. Initial training will require 5 days in office until fully trained.

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Make scheduling and movement decisions for resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Basic Qualifications:

• High school diploma or state-recognized GED
• Must have the ability to demonstrate:
  • Organizational and interpersonal skills
  • The ability to read and understand customer service contracts
  • Previous scheduling, planning or dispatching experience
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Verbal and written communication skills in English
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Associate degree
• Experience dispatching/scheduling field personnel/technicians
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus

Ready to create your own journey? Join us today!

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories and resilient supply chains to smarter buildings and grids, we create technology with purpose adding real value for customers.

We value your unique identity and perspective. We are committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #Veteran Careers #Transitioning Service Member  #Military Spouse

$42,055 $ 72,094