Resident Care Associate

The Phoenix at Union Hill

The Phoenix at Union Hill is hiring Resident Care Associates to join their team!

Every other weekend required.

The Resident Care Associate reports directly to the Family Experience Director, Pearl Director, or the Assistant Family Experience Director.

Resident Care Associate | CNA

The Resident Care Associate is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and Memory care neighborhoods. This role includes providing hands‑on care, physical and emotional support as outlined in each resident’s Personalized Service Plan (PSP) while maintaining a safe, comfortable home‑like environment. The Resident Care Associate is responsible for demonstrating all elements of wellness, remaining in accordance with federal, state, and local standards and regulations, and Phoenix policies to promote the highest degree of quality care and services to our residents.

• Participates in the development of the Personalized Service Plans and updates; attends service plan review meetings with families as requested.
• Follows the hydration schedule established for the residents and maintains it during the shift.
• Completes resident meal attendance sheets; ensures any resident who has not dined in the dining room is provided room service and/or is accounted for.
• Knows and complies with all resident rights.
• Initiates, assigns, and assists with activities, as appropriate.
• Checks all assigned residents daily for cleanliness, appropriate clothing, and any continence issues, and notes changes in condition.
• Uses proper sanitary procedures and universal precautions.
• Checks assigned resident rooms daily for general cleanliness and neatness, taking appropriate action; ensures high‑risk rooms are double‑checked.
• Assists with conducting laundry in common areas, including bathrooms; checks for cleanliness and any exposed hazardous chemicals and takes appropriate action (e.g., contacting housekeeping, personally cleaning the room, securing the chemicals).
• Completes all ADLs for assigned residents according to the resident’s Personalized Service Plan (PSP).
• Responds to security system and resident call bells promptly and immediately; takes appropriate action including resetting call bells.

• High School education preferred and may be required by the state.
• Previous experience working with elders or disabled individuals, preferred.
• Must be at least 18 years of age to perform the personal care aspects of the RCA position.
• Knowledge and experience in Assisted Living industry and Dementia care or Skilled Nursing, preferred.
• Ability to work weekends, evenings, and flexible hours, available to our customers at peak service delivery days and times.