Part-Time Court Services Representative

JOB SUMMARY

This is a part-time position providing clerical and customer service support for Municipal Court operations. Hours require flexibility and will generally average 16-24 hours per week.

• Answers telephone and greets visitors, provides information and assistance regarding court cases, court procedures, and general inquiries about court services.
• Receives payments for fines and fees, issues receipts, maintains cash drawer.
• Maintains files and records.
• Processes incoming and outgoing mail.
• Performs related duties.

• Knowledge of Municipal Court policies, procedures, and operational guidelines.
• Knowledge of applicable local, state, and federal regulations.
• Knowledge of computers, standard office equipment, and job-related software applications.
• Knowledge of modern office practices and procedures.
• Skill in delivering effective and courteous customer service.
• Skill in performing basic mathematical calculations accurately.
• Skill in prioritizing tasks, organizing workload, and managing time efficiently.
• Skill in communicating clearly and professionally, both orally and in writing.
• Ability to maintain confidentiality and exercise sound judgment of sensitive information.

The work is typically performed in an office while sitting at a desk or table or while intermittently sitting or standing.

• High school diploma or equivalent.
• Prior experience in an office setting, customer service, and handling of money.
• Excellent interpersonal skills both in person and by phone with high professionalism.