Claims Assistant

Go back East Kent Hospitals University NHS Foundation Trust

The closing date is 11 February 2026

This is an exciting time to join East Kent University Hospitals NHS Foundation Trust as we seek to build an entire new legal team. The trust is moving from a heavily outsourced model to an in-house team to embed learning, indirectly improve patient care, support clinical staff well-being (within the team and the wider trust) and reduce expenditure.

The team is looking for an experienced Claims Assistant to manage the trust s large CNST/LTPS portfolio. Good knowledge of NHSR/panel and trust working relationships is essential along with the ability to independently manage low value claims from inception to conclusion.

Efficiency and good inter-personal skills is vital. Capturing accurate information for learning and reporting is important for the role.

The claims portfolio is large and the successful candidate will be required to assess and analyse cases for onward management and those that can be managed by them.

Please contact Puja Sharma, Legal Consultant -  to discuss the role.

Under the supervision of the Deputy Head of Legal Services, to co-ordinate the detailed management of all LTPS, PES and CNST claims against the Trust.

To independently manage a caseload of LTPS, CNST and PES claims in accordance with Trust policies and the requirements of NHS Resolution and relevant legislation/regulations.

Be responsible for the provision of weekly reports detailing the legal services workload, maintaining up to date electronic records/Datix entries to ensure accurate reporting

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is  great healthcare from great people . Everything we do is guided by our values:  People feel cared for, safe, respected and confident that we are making a difference . We have a new way of working at East Kent Hospitals, called  We care .

It s about empowering frontline staff to lead improvements day-to-day. We re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please dont hesitate to contact the line manager using the contact details below.

• Law degree (LLB/GDL), equivalent qualification with CILEX or equivalent experience working as a senior paralegal
• Diploma in claims / risk management or CILEX/SQA equivalent
• Legal Practice Course. Ideally would have completed their training contract or worked as a paralegal for a number of years

• Excellent time management, organisational and administrative skills
• Work autonomously without direct supervision of day to day tasks
• Ability to put legal theory into practice and communicate appropriately
• Ability to organise and prioritise own workload and meet deadlines
• Extremely high attention to detail and ability to be able to retain complex information.
• Flexible and adaptable to changing workloads/priorities
• High levels of written and verbal communication specifically in relation to dissemination of highly complex legal information.
• Research skills and ability to solve problems and investigate complex cases
• PC literate including software packages of Word, Excel, Outlook, Intranet/ Extranet, Datix

• Knowledge of managing CNST, LTPS and PES claims
• NHS legal experience is essential and must have a sound understanding of NHS Resolution processes and policies.
• Similar experience in private practice or private healthcare provider legal department
• Detailed experience of managing clinical negligence claims and knowledge of inquest management processes
• Liaising with clinicians and coroner s officers on a daily basis
• Preparing for complex inquests
• Report-writing and delivery of training sessions
• Practical experience of managing inquests either in-house or at a law firm
• Experience in managing ENS cases and high value claims e.g. maternity clinical negligence claims

• Must have a detailed knowledge of NHS claims management process, Pre-Action Protocols, NHS complaints process
• Sound understanding of the function and process of the Coroner s Court and Civil & Criminal Courts
• Good understanding of risk management in the context of the NHS, including the association between claims, complaints, PALS, safeguarding and incident investigations
• Knowledge of The Human Rights Act, The mental Capacity Act,…