Care Navigator

Must be able to work between 07:45 - 18:30 and have own transport to travel between sites.

The Care Navigator is primarily responsible for undertaking a wide range of reception duties and the provision of general support to the wider multi-professional team. A sound professional working relationship willbe required with the GPs and staff working within the Practice. We are expanding the reception team and the role requires high levels of organisation and excellent interpersonal skills.

The role includes:

• Greeting and signposting patients
• Effective use ofthe appointments system, booking appointments and processing information
• Acting as the central point of contact for patients
• Liaising withmulti-professional team members and external agencies such as secondary care
• Familiarity with Docman and EMIS Web clinical software systems

The post requires excellent communication skills, high levels of organisation and attention todetail as well as the ability to exercise tact, discretion and initiative. The ability to work under pressure and aspart of a team are equally important.

The Practice will support continuing education and professional development in the form of attendance at study days, courses and with in-house training, as deemed appropriate for the benefit of both the individual and the Practice.

Canterbury Medical Practice's priority is to provide the highest standard of clinical care to the 24,000+ patients registered with the Practice as well as those from other practices whoare seen in our additional clinics. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to betreated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients whenthey need a consultation.

We have a holistic approach to patient care and astrong training ethos within the practice with a team of medical andnon-medical educators as well as opportunities for non-clinical staff todevelop and progress.

provide high quality clinical care

act with integrity and complete confidentiality

be courteous, approachable,friendly and accommodating

ensure we provide safe and effective services and environments

to put patient care at thecentre of what we do

to maintain a motivated and skilled workforce

use feedback, monitoring and auditing to continuously improve our services

treat all patients and staff with dignity, respect and honesty

• Open up surgery, switching on clinicians PCs and ensuring everything is set up for the day
• Ensure building security, have thorough knowledge of doors,windows and alarms
• Keep reception and waiting rooms areas tidy
• Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time
• Checking patients in for appointments and directing to appropriate waiting area
• Receiving and recording requests for home visits, DN visits,telephone consultations and taking messages
• Giving normal test results to patients or chasing up when necessary
• Access incoming emails via generic inbox , online consultations and web contacts signposting and taking all the appropriate actions
• Work face-to-face as part of the CMP urgent care team currently basedat Ethelbert Road - to ensure triage and administrative lists are dealt with appropriately
• Completing patient registrations and adding details on to the computer when necessary
• Supporting GP Links processes such as preparing notes for sending off, filing incoming notes and ensuring filed medical records are accurately stored
• Process patients change of address, numbers, etc.
• Process prescription requests in accordance with practice guidelines including filing prescriptions and recording in pharmacy book
• Filing prescriptions and recording in pharmacy book
• Handing completed repeat prescriptions to patients, checking nameand address
• Receiving and recording payments for medicals, insurance reports,etc
• Making sure there is good supply of, and printing when necessary,practice leaflets, new patient questionnaires, change of address forms etc
• Monitoring the clinics and…