SL--R - Nexus Coordinator

Are you experienced with direct customer support? Are you highly organised and able to manage your own workload? If so this may be the role for you.

The Student Life Directorate are looking for a Nexus Coordinator to support, oversee and enable the Nexus student information team to provide an approachable, knowledgeable reception and enquiry service for students. The role holder is required to undertake a range of administrative responsibilities to ensure the delivery of an efficient front-facing service for students and staff wishing to access information and signposting to relevant resources, services and support.

This role is full time ongoing position but will require some occasional weekend work at certain busy points in the Academic Calendar. This will be discussed within the interview process as to what this looks like through out the year.

• Providing effective supervision, guidance and coordination for the Nexus Administrators which includes, managing staff rotas to ensure a range of facilities and reception enquiry services are covered throughout core hours and occasionally extended hours including weekends.
• Providing in-person cover at ‘Nexus’ information desks on the Canterbury campus and occasionally at the Medway campus to ensure that enquires are handled in a timely and approachable way and any issues students face are resolved in a professional manner, with sensitivity and consideration of confidentiality and appropriate escalation.
• Signposting students to relevant specialist services across the University of Kent and available online/digital resources, and triage student and staff visits to student-facing teams co-located with Nexus as appropriate.
• Providing general administrative support to facilitate the smooth running of the department including maintaining the Nexus spaces, monitoring and triaging relevant email inboxes, assisting with update and production of content for webpages, digital screens, print material, etc and ensuring notice boards are kept up to date.

• Educated to GCSE English and Maths at grade C or equivalent.
• Experience providing a direct customer support service with contact via email, phone and face-to-face.
• Proactive and self-motivated, with ability to work independently within managerial direction as well as collaboratively as part of a team.
• Highly organised with the ability to manage own workload, prioritise work (self and others), meet changing demands and deliver to deadlines in a pressured environment.
• Experience to supervise, provide guidance and motivate staff.

For more information about what you can look forward to if you join us, visit our dedicated webpage:
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Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact  quoting reference number SL-030-26.

* Occasionally we may need to close a vacancy before the published deadline due to a high number of applications being received, therefore we strongly advise you to submit your application as soon as possible. (All vacancies will be open for at least one week.)

PLEASE NOTE:

We prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

We know applicants may use AI tools to help prepare job applications. For guidance on how to use AI responsibly and effectively, see:
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Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

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