Automotive Service Manager

Automotive Service Manager at Private summary:

Dealership seeks an experienced Automotive Service Manager to lead and optimize daily service department operations, focusing on efficiency, quality repairs, and exceptional customer experience. Responsibilities include supervising technicians and advisors, managing workflow, warranty/OEM compliance, KPI tracking (hours per RO, ELR, CSI), and coordinating with parts and sales. Role requires franchise dealership service management experience, familiarity with flat-rate systems and DMS (e.g., CDK, Reynolds), valid driver’s license, and background screening.

A well-established dealership in the greater Canonsburg / Pittsburgh market is looking for a skilled, motivated Automotive Service Manager to lead our service department to the next level. If you're the kind of leader who takes pride in creating smooth processes, building trust with your team, and delivering an exceptional customer experience, this is the role you've been waiting for.

You’ll have the tools, support, and autonomy to lead the shop your way where efficiency, respect, and teamwork are the standard. This is your opportunity to lead a well-run, fully supported service operation where your expertise is trusted, your input shapes the department, and your success is backed by a team that’s invested in you.

Benefits:

• Competitive Pay Plan
• Medical, Dental, Vision, and Life Insurance
• Short and Long-term Disability Insurance
• 401(k) Plan with Company Match
• Paid time off
• Employee discounts
• Advancement within the group

Responsibilities - Service Manager:

• Oversee daily operations in the service department and keep everything running smoothly
• Lead and develop a high-performing team of technicians, advisors, and support staff
• Cultivate a positive, team-first work environment where people want to give their best
• Ensure top-tier repair quality, fast turnaround, and an exceptional customer experience
• Manage workflow, technician dispatch, and productivity targets
• Handle warranty processes, OEM compliance, and customer escalations professionally
• Track and improve KPIs—hours per RO, ELR, CSI, and overall profitability
• Collaborate with parts and sales to keep operations seamless

Qualifications/Requirements - Service Manager:

• Service Management experience at a franchise dealership
• Lead by example and bring out the best in your team
• Know how to balance efficiency with quality and customer care
• Understand flat rate systems, workflow management, and technician motivation
• Are confident with DMS tools (CDK, Reynolds, etc.) and OEM platforms
• Communicate clearly and handle challenges with a calm, solutions-first mindset
• Valid driver’s license and have and maintain an acceptable, safe driving record
• Must pass pre-employment screening

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

Keywords:

automotive service manager, dealership service manager, technician supervision, DMS (CDK Reynolds), flat rate systems, warranty and OEM compliance, KPI management, customer service index CSI, service department operations