ServiceNow Developer

Kforce is working with a client that is seeking a senior-level Service Now Developer for a 6-12-month contract role. This position is fully remote and focused on developing, enhancing, and supporting the Service Now platform, including ITSM, ITAM, ITOM, Discovery, Service Catalog, Service Portal, Event Management, CMDB, Service Mapping, Asset Management, and Orchestration.

Summary:

The Developer will collaborate closely with the service desk and business stakeholders to implement new workflows, automation, and integrations that improve service delivery and operational efficiency. This role requires ownership of assigned Service Now capabilities and the ability to clearly communicate development solutions, platform architecture, security compliance, and access entitlements.

Responsibilities:

* Design, build, and maintain Service Catalogs, Record Producers, Order Guides, and UI Pages

* Implement and support CSM modules, including case, incident, problem, and knowledge management

* Design, manage, and analyze CMDB configuration items and integrations

* Develop scripts using JavaScript (Client Scripts, Business Rules, UI Policies, UI Actions, Script Includes, SLAs, Import Sets)

* Utilize Service Now Discovery and create reports and email notifications

* Design and develop custom and scoped applications using out-of-the-box functionality

* Support LDAP and third-party integrations using REST and SOAP APIs

* Enhance Service Portal and fulfiller functionality for service desk users

* Configure Performance Analytics, dashboards, metrics, roles, and groups

* Support ITSM processes (Incident, Problem, Change Management)

* Maintain data quality across users, locations, configuration items, and catalog data

* Participate in the full SDLC and align solutions with ITIL best practices

* Perform day-to-day administration across ITSM, CSM, ITOM, and GRC modules

* Support GRC applications and Enterprise Service Management (ESM) initiatives
* Bachelor's degree in Information Systems or equivalent experience

* Minimum of 7 years of hands-on experience in Service Now development, implementation, administration, and maintenance

* Extensive experience across Service Now modules, including ITSM, ITAM, ITOM, GRC, Discovery, Service Catalog, Service Portal, Event Management, CMDB, Service Mapping, Asset Management, and Orchestration

* Proven success designing UI appearance for Service Catalog requests and managing catalog workflows, including approvals

* Strong background in project scoping, process organization, and managing business and IT requirements

* Demonstrated expertise developing and customizing Service Now applications and processes, including Incident, Request, Change, Service Level, Knowledge, and CMDB

* Strong documentation skills to support knowledge sharing, repeatability, and cross-team collaboration

* Self-motivated, energetic team player with the ability to work independently and own tasks through completion

* Ability to write, manage, and maintain custom scripts, tables, and forms including version control and source management

* Ability to execute development work based on functional and technical requirements

* Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information

Nice-to-Have:

* Experience integrating Service Now with Tanium

* Experience in writing and maintaining standard operating procedures (SOPs)

* Experience with data migration projects, including SQL Loader and PL/SQL development (procedures, triggers, and functions)

* Background in export/import utilities, SQL Loader, and RDBMS development, including Oracle SQL and PL/SQL (stored procedures, functions, packages, forms, and reports)

* Knowledge of security compliance frameworks, including NIST and CMMC

* Working knowledge of Active Directory RBAC, Microsoft 365, and Azure or AWS cloud environments