E-Commerce and Customer Operations Specialist
Job in
Cannock, Staffordshire, WS11, England, UK
Listed on 2026-01-30
Listing for:
Proactive Personnel (West Midlands) Ltd
Full Time
position Listed on 2026-01-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Ecommerce
Job Description & How to Apply Below
Job Description
Manage and maintain the company’s online shop and support customer orders and enquiries. Duties include updating product information, helping customers order online, processing orders, and maintaining customer records. The role also involves basic reporting, outbound customer contact, and supporting internal systems and processes.
Key Requirements- Customer service or order processing experience
- Confident using phone and email
- Experience using e-commerce systems
- Good IT skills (Outlook, Excel)
- Organised, accurate, and reliable
- CRM experience
- Interest in IT or process improvement
- 23 days holiday plus bank holidays
- Pension and life insurance
- Hybrid working considered after probation
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