Administrator; Administration and Customer Service

Job Title:
Administrator (Administration and Customer Service)

Job Type: 3 months contract

Location: Kingswood House, WS11 8JP

Start Date: Mon, 5 Jan 2026

End Date: Sun, 5 Apr 2026

Shift Time
: 08:30 - 17:00

Hours Per Week: 40.00

Dress Code: Business Casual

• Compliance with all Health and Safety policies and procedures
• Work closely with key internal and external stakeholders - Including customers, and internal suppliers with a focus on customer service and business growth
• Provide effective communication to customers/suppliers via phone calls, text messages, and email with full adherence to processes
• Work with other team members to ensure all tasks are completed when required - relating to invoicing and matching processes against pre agreed Purchase Orders
• Working alongside other members of staff within the Scheme.
• Work with the Customer Credit Control team to ensure all disputes are resolved promptly and payment is made within agreed terms
• Ensure compliance with all Health and Safety policies and procedures

• Generating Invoices for clients.
• Resolving Invoice queries
• Support in raising quotations for clients.
• Liaising with customers on collection requests - resolving issues with failed collections, charging disputes and general concerns.
• Updating customers with collection updates
• Chase up outstanding quotations - and support sales pipeline management
• For new customers, support the credit application process.
• Generation of backing sheets for invoicing larger customers
• Management of exceptional charges (Wait and Load and additional requests for waste collection on site) - Initial point of escalation.
• Deal proficiently with any queries to find a suitable resolution.
• Ensure customer files are maintained
• Utilisation of various business systems including Google Suite etc. to Manage specific activity.

• Work with suppliers to obtain quotations for bespoke collections.
• Build a rapport with suppliers
• Accurately process purchase orders - Supporting matching invoices against purchase orders.
• Receipting of invoices from suppliers
• Resolving Invoice queries
• Reconciling information on supplier's backing sheet with month end sheet to enable accurate raising of PO's and receipting
• Requesting collections from supplier
• Providing updates on collection requests with clients
• Deal proficiently with any queries to find a suitable resolution.

• Compliance with all Client policies and procedures
• Looking to promote greener outcomes with regards to collection scheduling where possible. ( Reducing the need for timed collections).
• Serve business interests by focusing on successful customer retention and growth in line with business strategy and governance processes

• Excellent Customer Service - Proficient
• Effective communication
• Ability to work under own initiative - Proficient
• Good time management - Proficient
• Ability to communicate with customers at all levels - Proficient
• Working knowledge of Client systems - Proficient

• Team player
• Able to deal with deadlines
• Diligent
• Proactiveness

• Knowledge of Waste collection desirable
• Customer Service - Essential
• Previous experience in sales and/or account management/development within the waste management industry is desirable
• Customer Relationship Management

Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.