Usher

Overview

General Information Salary £25,012 Working Pattern Full Time, Part Time, Part Time/Job Share, Flexible Working Vacancy Approach External Location Cannock Region West Midlands Closing Date 05-Feb-2026 Post Type Permanent Civil Service Grade AA Number of jobs available 1 Reserve List 12 Months Job

The Court Usher is a pivotal role in court proceedings and a vital link between court users and the Judiciary to ensure the smooth running of the hearings. You will be an essential first point of contact for all the court users. You will have regular contact with the judiciary and assist the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives;

prepare court / hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general administrative work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, and help people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice.

If you are interested in developing a career with a real purpose, please apply.

With a friendly and approachable manner, you will possess strong communications skills, with the ability to assist and address court users in a clear and confident manner. You will have the ability to multi-task, prioritise and organise your own time undertaking some administrative tasks. You are comfortable using IT, with the attention to detail to ensure court documents are accurate and able to adapt to and learn new software packages.

You take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, and they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.

Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 22.5 hours per week over 3 days, working pattern to include a Monday.

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria.

This post will be based at Cannock Justice Centre, Wolverhampton Road, Cannock, WS11 1AT
. Occasional travel to other courts, such as Stafford Crown Court, Victoria Square, Stafford, ST16 2QQ
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