Store Manager | Canberra

Description & Requirements

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note:

availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. lululemon reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Job Summary

As the ultimate leader of their store, a Store Manager is accountable for every aspect of the retail store performance, ensuring that all areas of the store are engaged, achieving key results, and that the store is delivering world-class guest experience. Reporting to the Regional Manager, Store Managers are responsible for hiring and developing people. Store Managers are responsible for creating an environment and a store culture where people feel a deep sense of belonging and have the opportunity to grow.

As a result, they ensure their store delivers quality guest experience in line with company values and directives (people experience, store operations, product, and community relationships).

Core Responsibilities of the Job

Leadership and People Management

Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive, productive and fun experience for team members.

Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members.

Manage the store's talent strategy including hiring, onboarding, succession planning, and implementation of employee engagement initiatives, to build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations. Support ongoing learning and development of all team members consistently and equitably by providing direct feedback, coaching, mentoring, continuous development check-ins and leading performance management activities.

Address all employee concerns and issues, including knowing when to partner with internal support to take appropriate action.

Guest Experience and Community

Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.

Manage and direct in-store team members to ensure optimal guest experience that values guests' time and supports store operations.

Address emergent issues, including guest escalations and urgent requests.

Establish and increase brand awareness in the community by cultivating and maintaining inclusive relationships with local ambassadors, sweat leaders, community influencers and other external partners, using product seeding where appropriate.

Drive the Community strategy for the store including planning and executing local, regional, and area driven Community projects and initiatives (e.g., local run club, International Day of Yoga).

Operations, Product and Strategy

Drive overall store visual merchandising, product strategy, including product escalations, and execute company-driven product actions, projects, and…