Senior B2B Account Manager

Location: Hochelaga

Mission     The art of customer service: your area of excellence! As the main point of contact for our customers, you'll play a key role in our team. Thanks to your organizational and communication skills, you'll be essential in understanding and anticipating the needs of our B2B customers. This position will enable you not only to contribute to our customers' satisfaction, but also to support sales growth and increase Soucy's reputation.

This is a strategic opportunity that will make you a major player in our collective success!

In this position, you will have the opportunity to:
Act as the main point of contact for its portfolio of assigned customers
Actively contribute to the establishment and development of strong and lasting customer relationships
Ensure smooth, proactive and transparent communication with internal and external customers
Enter orders into the system and carry out any necessary follow-up
Handle and follow up development/quotation requests
Record complaints and follow up with customers to contribute to their satisfaction
Collect and analyze sales data, establish sales forecasts and identify growth opportunities
Monitor account performance, prepare reports and recommend improvements based on customer feedback
Collaborate with internal partners to respond to various customer requests
Support customers in their continuous improvement projects, proposing solutions tailored to their needs
Keep abreast of market trends, customer needs, and innovations in the rubber manufacturing sector.

Are you passionate about customer satisfaction? We want to hear from you! Send us your application today.

Profile      With the following skills and qualities, you'll be successful in this role:

Bilingualism essential (French-English) for communication with customers
Proactivity, positive attitude and “solution mode
Management of priorities and good resistance to stress
Computer skills (Office Suite, in-house software, CRM (Sales Force), ERP (SAP))

And these assets will strengthen your impact:
Valid passport to travel to trade events
Analytical skills
Interpersonal skills, empathy and dynamism
Team player

Benefits designed to take you far!
A flexibility program tailored to your needs (flextime, compressed work schedule, telecommuting and more)
Group insurance with plans that fit your reality
An RRSP with employer contributions to keep your finances on track
An Employee and Family Assistance Program (EFAP) and access to a telemedicine service for a helping hand when needed

And even more!
A life outside work thanks to time off for sickness, personal needs or family reasons
Social activities to connect with your colleagues
Development support to advance your career
A safe and healthy environment and a health committee to ensure your daily well-being