Willows Club - General Manager

Position: The Willows Club - General Manager
Location: Saskatoon South

The Willows Club, located in Saskatoon, Saskatchewan is a semi-private golf club that currently features three different 9-hole layouts (for a total of 27 holes), and a classic clubhouse setting. Owned by Dream, one of Canada’s largest asset managers, who are driving a significant renovation and revitalization of the Club.

POSITION SUMMARY
This position is a unique opportunity to help build a new Club vision and experience, while serving as the operational leader through the transition and into the new age for the Club. The General Manager ("GM") of The Willows Club is responsible for all day-to-day operations and will be a key stakeholder in the revitalization of the Club and realization of Dream’s strategic objectives.

Reporting directly to Dream, the GM will lead a diverse team to currently deliver an outstanding golf and hospitality experience, while being a key part of the exciting reimagining of the Club. The GM is expected to be a highly visible, approachable, and engaged leader who is present throughout the Club, fostering open communication, and building strong relationships with members, staff, and serving as the key communicator between Dream and the Club.

Direct reports include the Director of Member Experience & Corporate Services, Controller, Golf Course Superintendent, Director of Culinary Experience & Events, Director of Golf, and Facilities Manager.

KEY RESPONSIBILITIES
To be successful in this role, the General Manager must demonstrate the following competencies. These core capabilities are essential for success and will serve as key benchmarks for performance evaluation, ensuring clear expectations and ongoing support.

Leadership

Serve as a visible, engaged leader who embodies the Club’s values and sets high standards for operational, cultural, and financial performance, while holding employees accountable for results.

Build, inspire, and hold accountable a high-performing leadership team, fostering a collaborative work environment and empowering others through effective delegation.

Maintain a strong presence in all areas of the Club and throughout the community, engaging with community members, club members, guests, and staff, building positive relationships that strengthen trust and teamwork.

Communicate effectively in a variety of situations, articulate ideas persuasively and influencing others to achieve shared goals.

Collaborate closely with Dream, serving as a key stakeholder throughout the renovation and reimaging of the Club, providing clear and candid updates, and actionable recommendations, ensuring alignment with long-term strategic priorities.

Address performance issues constructively, ensuring alignment with the Club’s standards and culture.

Metrics:  Engagement/Satisfaction scores from members, guests, staff, and ownership.

Member Experience

Be a key part of building the standards and service expectations for the reimagined club at the Willows through the transition period, while upholding the Club culture, traditions, and the Willows brand.

Oversee the reimaging of the F&B offering, event schedule, and social programming, ensuring they serve as high-quality offerings and deliver value for money to members, guests, and community members.

Build strong relationships to promote a vibrant and welcoming Club environment, fostering trust and confidence through transparent communication and exceptional service.

Metrics:  Satisfaction/Net Promoter Scores; participation in social events; positive feedback on F&B and community atmosphere.

Communication

Ensure clear, proactive, and transparent communication with members, staff, and ownership regarding Club plans, changes, and progress, while demonstrating empathy and understanding of stakeholder needs.

Utilize multiple channels to keep all stakeholders informed and engaged, reinforcing member and guest confidence and engagement.

Respond promptly and constructively to concerns and feedback, managing emotions and maintaining professionalism under pressure.

Represent The Willows as an important organization within the immediate community and broader Saskatoon community, fostering goodwill and reinforcing the Club’s reputation as a premier…