Business IT Analyst; Healthcare

Position: Business IT Analyst (Healthcare)
Location: Outram

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Business IT Analyst (Healthcare)
Consortium For Clinical Research And Innovation Singapore – Outram

The Consortium for Clinical Research and Innovation, Singapore (CRIS) brings together seven national R&D, clinical translation and service programmes to advance clinical research and innovation for Singapore, and establish important capabilities for a future‑ready healthcare system.

Business Entities under CRIS

Singapore Clinical Research Institute (SCRI)

Advanced Cell Therapy and Research Institute, Singapore (ACTRIS)

Cardiovascular Disease National Collaborative Enterprise (CADENCE)

Together, CRIS makes a positive difference to Singapore patients and researchers by ensuring that these clinical research platforms and programmes are at the cutting edge of capability development and innovation. If you are as passionate as we are in clinical trials and research, we want you!

ACTRIS
The Advanced Cell Therapy and Research Institute, Singapore (ACTRIS) was established to meet the increasing clinical demand of using cellular therapeutics to treat various life‑threatening diseases. ACTRIS’ vision is to be the national and regional Centre of Excellence for discovery, process development and manufacturing of cellular‑based therapeutics across the broad spectrum of immunotherapy and regenerative medicine, encompassing both investigational and approval products for the local market.

We also provide value‑added services such as workforce training, regulatory facilitation and ancillary material standardisation, pertaining to delivery of cellular therapy to patients.

What you will be working on
The Senior IT Executive serves as a key bridge between business and technical teams, supporting the implementation, operation, and governance of IT activities/projects within a GMP‑regulated environment. This role requires strong analytical and technical capabilities, stakeholder engagement, and a proactive approach to digital transformation and compliance.

Primary Role: IT Projects

Serve as the key liaison between business users and technical teams, translating functional requirements into technical specifications.

Lead and support the full lifecycle of IT projects, particularly the implementation of Business IT Systems, including Continual Service Improvement (CSI).

Collaborate with stakeholders to gather and document:

Business processes and workflows

User requirements and use cases

Gap analysis and system KPIs

Data specifications, policies, compliance requirements

System interfaces and technical diagrams

Coordinate with vendors on qualification and testing activities (IQ, OQ, PQ, UAT), and manage post‑implementation support including bug fixes, software patches, and upgrades.

Conduct internal user training during and after system implementation, including preparation of training materials.

Provide first‑level support for implemented Business IT Systems and applications, ensuring usability and functionality.

Support documentation, endorsement processes, and other activities required for end‑to‑end project execution.

Digitalization of new and existing business processes to enhance operational efficiency.

Secondary Role: IT Operations & Governance (GMP)

Serve as the key liaison for general IT support for IT operations, while working closely with the CRIS CIO office.

Manage the complete lifecycle of internal IT documentation, policies, and SOPs to support GMP compliance and IT operations. This includes creation, updates, obsolescence, effectiveness reviews, continuity planning, archiving, and ensuring accuracy and authenticity.

Support the procurement process for IT purchases, coordinating with relevant departments, agencies, vendors, and users.

Fulfill sub‑appointments:

Internal Document Controller

Training Coordinator

Web/User Administrator for web‑based applications

Requirements
Education & Certification
Bachelor’s degree in information technology, Computer Science, or a related field. Equivalent professional certifications in business analysis, IT systems, or cybersecurity will…