Servicenow Reporting & Performance Analytics Specialist

Position: SERVICENOW REPORTING & PERFORMANCE ANALYTICS SPECIALIST
Location: Outer Nunavut (Iqaluit)

Responsibilities

Develop and maintain Service Now dashboards, reports, and PA indicators.

Translate operational needs into meaningful metrics and visualizations.

Ensure data accuracy, source validation, and indicator alignment.

Create executive-level dashboards for service performance, KPIs, and trends.

Support continuous improvement through analytics and insights.

Maintain documentation for dashboards, KPIs, and reporting processes.

Requirements

Minimum 3-5+ years of analytics, reporting, or BI experience in IM/IT.

Degree or diploma in Data Analytics, Information Systems, Computer Science, or related field.

Service Now PA certification – preferred.

ITIL certification – an asset.

Experience with dashboards, KPIs, and operational metrics.

Strong understanding of Service Now reporting, PA indicators, and scorecards.

Ability to design meaningful KPIs aligned with service delivery outcomes.

Analytical skills to interpret trends, service performance, and operational data.

Strong communication and visualization skills for presenting to leadership.

Experience validating data accuracy and performing quality checks.

Ability to collaborate with business units to identify reporting requirements.

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