Director of IT Operations and Platform Services

Location: Headquarters

Director of IT Operations and Platform Services
Job Category  :
Information Technology

Requisition Number  : DIREC
007911

Posted :
February 17, 2026

Full-Time

Location
Headquarters , 1 Ravinia Drive Ste 1300, Atlanta, GA 30346, USA

Director, IT Operations & Platform Services

About Tire Hub
At Tire Hub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves.

And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Visit  to learn more.

Role Summary
The Director of IT Operations & Platform Services is responsible for the reliability, availability, security, and operational excellence of the organization’s technology platforms. This role leads teams responsible for Dev Ops, enterprise application support, and APIs and customer connectivity, ensuring that systems and services meet IT, business, and customer expectations.

This leader drives operational maturity across system monitoring, incident management, change management, system administration, and end-user support, while partnering closely with Engineering, Product, Security, and business stakeholders.

This role will report to the Vice President of Information Technology.

Benefits

Choose your day one benefits which include a no cost health insurance option

Tire Hub funded Health Savings Account

Additional benefit options including Tire Hub paid short/long term disability and life insurance benefits

Paid vacation and holidays

Parental leave programs

Build your financial future with 401k including Tire Hub match

Access to tire discounts, perks, and so much more!

Enjoy access to the Tire Hub headquarters location in Ravinia Plaza including free parking, free gym, convenient restaurants, outdoor spaces, special events and more.

Core Attributes

Approachable  - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.

Adventurous  - What Tire Hub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.

Relentless  - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we do not give up until we get to the end.

Speedy  - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast.

Role Specifics
IT Operations & Service Management

Owns day-to-day operational performance of enterprise platforms and applications.

Establishes and matures IT service management practices, including incident, problem, change, and request management.

Ensures high availability, performance, and resilience of production systems through proactive monitoring and capacity planning.

Leads major incident response, root cause analysis, and post-incident remediation.

Defines and tracks SLAs, SLOs, and operational KPIs to measure and improve service delivery.

Dev Ops & Platform Operations

Leads Dev Ops and platform teams responsible for CI/CD pipelines, infrastructure automation, and environment stability.

Partners with Engineering to improve deployment reliability, scalability, and operational readiness.

Ensures operational standards for logging, monitoring, altering, and observability across all systems.

APIs, Integrations & Customer Connectivity

Oversees operational support of APIs, integrations, B2B eCommerce platforms, and customer connectivity platforms.

Ensures reliability, performance, and security of external and internal integrations.

Coordinates with Engineering, and customer-facing teams to support onboarding, changes, and issue resolution.

Establishes operational governance for integration changes and releases.

Leads teams supporting enterprise applications (ERP, CRM, HRIS, financial systems, collaboration tools).

Ensures…