Business Analyst – Retail Technology

Perfaware is seeking a highly skilled Business Analyst - Retail Technology with a strong focus on enterprise eCommerce and Order Management projects using Salesforce or IBM Sterling. As Business Analyst - Retail Technology, you will play a pivotal role in translating complex business requirements into functional solutions that optimize digital commerce and supply chain workflows for our global retail clients. You will be working closely with the Business Owners, Product Owner, PMO office, Cross-Functional and Engineering teams.

• 5+ years of experience working as a Business Analyst or Functional Consultant for Retail /Supply Chain/CPG customers
• 1+ years’ Agile / Scrum experience
• 3+ years of experience in Retail and eCommerce domain
• Understanding of Order Capture, Order Fulfillment, Inventory, Warehousing, Demand Planning, Store or Call Center functions
• Familiarity with MS-Project, JIRA & Confluence or similar tracking and management tools
• Excellent organizational, verbal and written communication and the ability to present information in a clear, concise and complete manner
• Experience in documenting business requirements, functional design, business scenarios, etc.
• Self-starter, creative, enthusiastic, innovative and collaborative attitude
• Ability to prioritize tasks based on sense of business impact, urgency and accuracy

• Defines project or product scope and objectives based on user needs and thorough understanding of business problems.
• Devise or modify procedures to solve complex problems considering existing system/application capacity and limitations, and form of desired results.
• Analyze, develop and write business requirements, translate into functional design documents and participate in the technical design, test planning and user documentation processes for complex Retail application systems.
• Gather and analyze information / provide recommendations to address and resolve business issues for a specific business group.
• Analyze and re-engineer business processes to enable unified commerce /omnichannel commerce and breaking down silos.
• Identify and address cross-project dependencies and impacts to Stores, Call centers, IT, Business owners, Management etc.
• Participate in software design, prototyping, construction and testing of new or enhanced Enterprise Retail/Supply Chain applications.
• Support in training users on new or enhanced applications.
• Track problems and bugs; revise documentation of system revisions and modifications, as needed.
• Participate in preparing requests for proposals, statement of work (SOW), presentations and reports for senior leadership.
• Translate business requirements into technical requirements and create user stories.
• Document business use cases and scenarios.
• Collaborate with business, product owners, engineering teams and cross-functional teams.
• Act as a liaison between business owners, product owners and engineering teams.
• Organize and coordinate user stories and step in as Product owner or Functional consultant in Implementation/Development sprints.
• Bachelors or MBA or equivalent with solid experience in Business Analysis, Requirements Gathering.

Perfaware is a global technology consulting company, recognized for its expertise in commerce tech & digital transformation. Our collaborations with the world’s best tech companies help our clients accelerate digital commerce transformation across retail channels worldwide. Perfaware partners with Industry Leaders like Salesforce (Commerce Cloud, Service Cloud, Revenue Cloud & Marketing Cloud), IBM Sterling (Order Management Suite), Blue Yonder (Luminate Commerce), and Kibo Commerce (OMS) to deliver end-to-end omnichannel commerce solutions.

Perfaware’s US, LATAM, and India consultants combine their passion for technology and business acumen to create value for our clients. Perfaware’s full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities, and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for several rewards and recognition programs, including billable bonus opportunities.

Encouraging a healthy work/life balance and providing our colleagues with great benefits are just part of what makes Perfaware a great place to work. For more information, visit us at  Please note that visa sponsorship is not available for this position.