IT Support Specialist
Job in
Lakeshore, Ontario, Canada
Listing for:
Leggett & Platt
Full Time
position
Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Position: IT Support Specialist I
Location: LakeshoreWe, at Leggett & Platt Inc., are searching for an IT Support Specialist I within our Corporate ITteam to help support our Automotive business. Did you know we are the world’s leading designer and manufacturer of seating support and comfort systems for transportation manufacturers, as well as tier one and two suppliers within the automotive industry? Our automotive products fall into four primary groups:
Seating and Lumbar support, Wireless Charging, Motors and Actuators, and Mechanical Cables. If you join our team, your work will ensure people across the world have a little more comfort in their lives.
As an IT Support Specialist I you will have the opportunity to partner with our Corporate and Business Unit IT teams to provide reliable break-fix support for IT hardware and software. This is an on-site position, but you will be providing both remote and on-site IT support to our users, as well as providing support to other regional locations as needed.
So, what will you be doing as an IT Support Specialist I?
Serve as a local point of contact for end users seeking technical assistanceMonitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rulesProvide step-by-step training for end users and document internal proceduresDirect significant, unresolved, or recurring issues to the next level of support personnelProvide accurate information and technical assistance support on IT products, services, software, and hardwareLog all service interactions and their resolutionsPass on any feedback or suggestions by end users to the appropriate internal teamStay current with system information, changes, and updatesAssist the IT team in other duties as deemed necessaryTravel between area facilities to support locations within the regionEscalate issues to appropriate teams when necessaryProvide white-glove onboarding to new usersTo be successful in this role, you’ll need:
Bachelor’s degree relevant to the position1-2 years’ experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problemsProficient with current office and manufacturing software, Active Directory, and Microsoft products (Office, Power BI, D365, Azure)Solid understanding of computer systems, mobile devices, printers, and other tech-related productsBasic knowledge of networking, servers, and industrial manufacturing hardware.Bachelor’s degree relevant to the position or equivalent experienceAbility to diagnose and resolve technical issues without direct supervisionProficiency in EnglishCustomer-oriented and ability to stay calm under pressureStrong communication and organizational skillsMust have the ability to adapt quicklyKeen attention to detail, memory of patterns, and interest in problem solvingAbility to lift up to 45 lbs.Ability to work effectively as part of a teamComfortability working with a Command Prompt would be a plusAble to set up ODBC calls and understand connections would be a plusExperience installing/maintaining various OSes (Windows/Linux), experience with iOSBasic hardware repair (hard drives/RAM/etc.) and troubleshooting
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