IT Support Lead

Location: Snow Lake

The Opportunity:

We are seeking an experienced Infrastructure Support Lead for our Snow Lake, MB operations. We offer a competitive salary and benefits package, including pension, retiree benefits, employee share purchase plan, among others. This is a relocation opportunity, and relocation packages are available to move you and your family to the vibrant community of Snow Lake, MB.

At Hudbay, the atmosphere is fast paced, dynamic and is built on trust. Leadership is focused on individuals, providing mentoring and coaching to facilitate employees reaching their full potential.

Key Responsibilities:

Responsible for the IT Coordination within the business unit.

Schedule work with support partners

Maintain and improve high-efficiency IT onboarding and operational standards.

Support the development and implementation of policies and strategies that guide IT Operations.

Strategic Initiative Support for information infrastructure.

Aids in proposing budgets for programs and projects, purchases and upgrades equipment, coordinates computer specialists and IT workers, and supports IT-related projects

IT Scheduling, forecast and audit work

Maintain IT disaster recovery and be a member of the disaster recovery team in the selection of recovery strategies and the development, testing, and maintenance of disaster recovery plans.

Facilitate the creation of guidelines, standards, and practices that ensure that operations may function, e.g., negotiate with and influence customers/stakeholders in order to maintain customer satisfaction with new policies and practices while optimizing the operation of the entire IT infrastructure, create an environment in which customer concerns and issues may be balanced appropriately and consistently

Provide advice and support to peers and more senior staff in order to facilitate business initiatives

Monitor the external environment to identify new technologies that can enhance Hudbay MBU’s business.

Maintain the currently high levels of IT user satisfaction from MBU Hudbay employees.

Qualifications &

Competencies:

Education and Experience:

A degree or diploma in computer science or a related discipline is required.

Candidates should have 5 or more years of experience in Information Technology, with a focus on Virtualization, SAN, LANs, server and network hardware, and software support

2 years in a senior or leadership role in infrastructure in mining would be considered

Skills and Knowledge:

Experience with performance troubleshooting and monitoring.

Project management skills with a track record of delivering projects on time without negative consequences.

Problem-solving skills and the ability to enhance the efficiency of an organization's IT infrastructure.

Preferred experience with ITIL practices for incident/problem/change management.

Collaboration skills for working with teams and employees across multiple locations.

Flexibility in terms of working hours and participation in an on-call rotation schedule dependent on business needs.

Strong interpersonal and communication skills with a customer service focus.

Analytical and problem-solving skills, including root cause analysis, critical thinking, attention to detail, and a sense of urgency in resolving critical issues.

Adaptability to rapidly changing technology environments.

Ability to prepare written policies, procedures, and technical documents.

High accountability and a commitment to corporate compliance and security.

Desirable Technical

Skills:

Virtual Infrastructure.

Microsoft Active Directory.

Linux administration.

Information access control and configuration management tools.

Network and server implementation.

VMware virtualization products and storage technologies.

Windows server systems (Active Directory, DNS, DHCP, Web server, SQL server, etc.).

Advanced networking (network routing/switching) and IT security (firewalls, ACLs, etc.).

Cloud platforms like AWS, Google Cloud Platform, or Microsoft Azure.

Email and Collaboration tools (e.g., Google Workspace).

Network storage systems.

Firewall management..

Data replication and backup systems.

Hybrid cloud network virtual applications, including firewalls, load balancers, and caching/optimization tools.…