IT Support Specialist
Listed on 2026-01-13
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IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Position Overview
The IT Support Specialist provides day-to-day technical support for approximately 90 employees in the Canadian region. This role handles Tier 1 and Tier 2 support requests, manages workstation setups and deployments, assists with networking and system troubleshooting, and supports local execution of global IT processes.
This role is the primary hands-on IT presence for the Canadian office and works closely with the Head of IT, Canada.
Key Responsibilities
End-User Support (Tier 1 & Tier
2)
Provide timely support for hardware, software, networking, and account issues.
Troubleshoot workstation/laptop, printer, and peripheral problems.
Support Microsoft 365 applications (Outlook, Teams, One Drive, SharePoint).
Document and resolve tickets in the global helpdesk system.
Device Deployment & Workstation Management
Prepare, configure, and deploy laptops for new hires (Windows & Mac).
Manage device imaging, updates, and endpoint security using Intune and global standards.
Maintain accurate records of IT inventory and asset lifecycle.
Network & Infrastructure Support
Assist with local office networking (switches, Wi-Fi, cabling, firewalls).
Perform basic to intermediate infrastructure troubleshooting and maintenance; escalate advanced issues to the Head of IT, Canada or global teams.
Global IT Collaboration
Support rollout of global IT initiatives, security enhancements, and new tools.
Follow global procedures for identity, device management, patching, and compliance.
Coordinate with global helpdesk teams to ensure consistent support delivery.
Participate in local and global IT projects, taking ownership of tasks as assigned or initiated independently to improve systems, processes, and end-user experience.
Local Operations
Support onboarding/offboarding activities (accounts, devices, access).
Maintain the physical IT environment (spares, cables, meeting rooms).
Assist with vendor coordination for repairs, replacements, and service calls.
1+ years of experience in IT support or technical troubleshooting.
Strong working knowledge of Windows 10/11, MacOS, M365, and Active Directory/Entra.
Familiarity with networking fundamentals (VLANs, DHCP, Wi-Fi, switches, firewalls).
Experience with endpoint management tools (Intune preferred).
Strong problem-solving skills and customer-service mindset.
Ability to work independently in a small regional team.
Ideal Candidate
Self-motivated, resourceful, and comfortable owning the IT experience for the local office.
Able to follow global IT processes while handling local on-site needs.
Interested in growing into system or network administration responsibilities over time.
Our Perks
Team / Career Growth
Top-notch colleagues that like and respect one another
We listen to peoples' ideas—and act on them
A supportive environment with opportunity for training, mentoring, professional development, and advancement
Challenging, interesting work
Cutting edge technology that improves the world around us
We're recognized experts in our field—people around the world seek us out
Benefits
Fair and equitable salaries, as well as profit sharing
A competitive group benefits program for you and your family
A health and lifestyle spending account
RRSP matching
4 weeks of vacation to start and 5 weeks of vacation after 5 years with the company
Maternity and parental leave top-ups
Bottomless book budget
Company summer and winter parties (that are fun to attend!)
Working Model
A headquarters office in downtown Victoria with healthy snacks and good coffee
High-end hardware and equipment
Secure bike storage and showers for those that bike to work
Lunchtime yoga on Tuesdays and Thursdays
At Verti
GIS, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels safe, respected, and valued. We encourage everyone who is interested in the role, regardless of race, ethnicity, religion, sex, gender, sexual orientation, disability status or age, to apply. Unique perspectives and experiences are what make our teams strong!
If you self-identify as having a disability, please let us know how we can best assist you. Accommodation is available upon request at any time during the recruitment process.
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